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Heather S88
February 7, 2024
Question

Random negative quantities

  • February 7, 2024
  • 1 reply
  • 0 views

I see that several people have posted of issues with negative amounts showing on purchase orders or on item receipts...for over a year...yet I don't see that QB/Intuit have ever addressed that they have fixed this issue.  We are constantly having item receipts and bills that don't balance because the item receipts don't pull the correct amounts.  We have a negative show as "On Purchase Order" yet the goods have been received in.  We are constantly having to rebuild our data, which often creates a new issue.  Today, after our rebuild, we had an item receipt have a negative quantity, yet when we try to fix the item receipt to a positive number, QB thinks it is a negative number...but then will actually leave the negative number. So WHEN is Quickbooks actually going to fix these issues once and for all. They seem to have started with the 21 version and do not seem to be rectified after years!!

1 reply

S
SheandL
February 7, 2024

Welcome to the Community, Heather. 

 

I understand the importance of knowing why negative amounts appear on your purchase orders or item receipts. I can see the importance of fixing this issue, and I'm here to shed some light on how we can resolve this. 

 

Before anything else, it would be helpful if you could send us a screenshot of the error message. This will allow us to provide you with the appropriate resolution.

 

Since you've already used the rebuild troubleshooting step to fix the issue, I recommend using the QuickBooks Desktop Tool Hub. This software is designed to address common concerns that arise in QuickBooks Desktop. Utilizing this tool can be an effective way to resolve any errors that you may encounter. You can follow these steps on how to download and install this.

 

  1. Close your QBDT.
  2. Download the latest version of QuickBooks Tool Hub. Save it on your computer where you can easily find it.
  3. Open the file you've downloaded. 
  4. Follow the on-screen steps to install this. Agree to the terms and conditions.
  5. Once done, double-click the icon on your desktop to open it. If you can't find the icon, you can search in Windows for QuickBooks Tool Hub and select the program.

 

After installation, you can select the appropriate tab to fix your issue. Each tab contains a tool that can help with different types of problems. Here are some examples:

 

  • Company File Issues
  • Network Issues
  • Program Problems
  • Installation Issues
  • Password Reset
  • Help & Support
  • Advanced Tools

 

For reference and more information, you can always visit this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

 

Also, you can generate reports to view your expenses and accounts payable, you can refer to this article for guidance: Customize vendor reports. This will also provide you with steps on how to personalize your 

report.

 

Please don't hesitate to get back to us if you need further assistance with your concern about negative amounts appearing on your end. We're always here ready to assist you.

H
Heather S88Author
February 9, 2024

Tool Hub did not fix the issue.  We ended up having to rebuild the data, which is the 4th time we have done it in the last two weeks.  Obviously NOT a fix, but our only option at this point until QB fixes these issues.

4
4Gal
February 9, 2024

@Heather S88 

Run the Verify/Rebuild Data utility more than once. If you always encounter the same error message, the Rebuild Data utility cannot fix the problem completely. Consider seeking a second opinion from a third-party service provider.

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