Read only mode when trying to print invoices

Hi there, dykedeborah

Let me share some troubleshooting steps so that you can utilize QuickBooks Online (QBO) smoothly and efficiently.

The issue might be caused by a data problem with your browser. At times, the browser stores frequently accessed data, which can result in unusual behaviors in any online platforms, including QBO. Let's access your account using a private browser by following the keyboard shortcut keys below:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

Once it works, go back to your regular browser and clear its cache to refresh the website's preferences. You can also use the different supported browsers as an alternative.

I'd also like to share more articles with you in case you need to make more customization to your sales transactions:

• Customize Invoices, Estimates, and Sales Receipts in QuickBooks Online.
• Add, Customize, or Remove Logos on Sales Forms.

Feel free to revisit this forum if you have additional questions when performing different tasks with QuickBooks Online. We're always around to help.