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DavidDean
April 5, 2024
Question

"Received" field in Purchase Order not accurate

  • April 5, 2024
  • 1 reply
  • 0 views
It seems like the "Received" field in my purchase orders is no longer correct.  I am looking at a purchase order that has 4 linked bills, for a total of 474 units received, but the PO only shows 250 units Received.  250 would be the total of the first 3 bills, so perhaps it is not counting the most recent bill?  I noticed this on another recent PO but didn't think too much of it at the time.

1 reply

J
JamesAndrewM
April 5, 2024

Hello! I see that you've been having trouble with the accuracy of the Received field in your purchase orders. I'm here to share my thoughts regarding this matter.

 

You'll want to double-check the most recent bill linked to the purchase order to ensure it has been correctly recorded in QuickBooks Online. 

 

Alternatively, you can opt to delete the current bill. If it has not been marked as paid yet, you can redo the Copy to Bill procedure. Otherwise, you have to initiate the process from the beginning. Here's how:

 

  1. Open the purchase order and click the Copy to Bill tab.
  2. Make the necessary changes you want.
  3. Click Save and close.

 

If the issue persists, you can perform basic troubleshooting steps to see if it is a browser issue. Sometimes the search engine's cache and cookies become corrupted, causing problems when accessing websites or opening files. To begin, open your QBO account in an incognito window. It will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing the stocked cache and cookies causing the issues.

 

I'm adding these articles you can use in the future:

 

 

Don't hesitate to click the Reply button if you've got additional questions about the purchase order. I'll be here to lend some help. Have a great day!

D
DavidDeanAuthor
April 5, 2024

The original bill WAS linked to the purchase order - there was the little 'link' icon next to the lineitem in question.  I tried your suggestion - I deleted the bill and recreated it through the 'copy to bill' button in the purchase order.  This worked - I now see the correct number in the 'Received' field.

 

So, thank you for the help, I'm glad this is now fixed.  But I don't know why it didn't work previously when I had created the bill and linked it to the purchase order.

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