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mikeheit
December 31, 2023
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Receiving a message "unable to process payment" when I try to pay a bill via ACH. I am using Quickbooks Bill Pay. Referred me to bill.com, who referred me back to QB.

  • December 31, 2023
  • 2 replies
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Original commenter did not share additional details
Best answer by SheandL

I acknowledge the importance of being able to process your payments using ACH, @mikeheit. I'm here to ensure this issue is resolved. 

 

Sometimes, an error like this is due to the browser's data collection over time from frequent page visits. Let's do some troubleshooting steps to fix this. 

 

We can use a private or incognito window to rule out cache issues in your browser. Here are the shortcut keys:

 

  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Google Chrome browser: Ctrl + Shift + N
  • For Safari Browser: Command + Shift + N

 

Furthermore, you can clear your browser's cache and cookies to run it optimally. Also, use a supported browser to make use of the features seamlessly. 

 

You can visit this part of the article to learn more about setting up your bill payments with QuickBooks Bill Pay: Schedule bill payments with QuickBooks Bill Pay.

 

We're always available if you need further help processing your QuickBooks Bill Pay payments. The Community forum is always ready to assist you.

2 replies

4
4Gal
December 31, 2023

Try opening your QBO account on any private/incognito browser. If the same error persists, you can sign up for a free Melio account to pay your bills by ACH for free as backup.

https://affiliates.meliopayments.com/quickbooks

 

You can also get $100 cashback to pay the first bill.

https://affiliates.meliopayments.com/cashback

 

    S
    SheandLAnswer
    December 31, 2023

    I acknowledge the importance of being able to process your payments using ACH, @mikeheit. I'm here to ensure this issue is resolved. 

     

    Sometimes, an error like this is due to the browser's data collection over time from frequent page visits. Let's do some troubleshooting steps to fix this. 

     

    We can use a private or incognito window to rule out cache issues in your browser. Here are the shortcut keys:

     

    • For Mozilla Firefox browser: Ctrl + Shift + P
    • For Google Chrome browser: Ctrl + Shift + N
    • For Safari Browser: Command + Shift + N

     

    Furthermore, you can clear your browser's cache and cookies to run it optimally. Also, use a supported browser to make use of the features seamlessly. 

     

    You can visit this part of the article to learn more about setting up your bill payments with QuickBooks Bill Pay: Schedule bill payments with QuickBooks Bill Pay.

     

    We're always available if you need further help processing your QuickBooks Bill Pay payments. The Community forum is always ready to assist you.

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