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borderm3
December 9, 2023
Question

Recent journal entries is empty, even though we have journal entries. Thus, making it not possible to view journal entries. This is a bug.

  • December 9, 2023
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

AlverMarkT
AlverMarkT
December 9, 2023

Thank you for bringing this to our attention, @borderm3. I'm here to help. 

 

By default, recent journal entries are available by clicking Journal Entry from the +New button and selecting the clock icon. Since they don't appear on your end, I suggest performing browser troubleshooting steps to determine if this is a cache-induced issue. First, let's try accessing your QuickBooks Online (QBO) account through your browser's incognito mode.

 

For Google Chrome / Microsoft Edge / Opera:

  • Windows: Ctrl + Shift + N
  • Mac: Command ⌘ + Shift + N

For Firefox:

  • Windows: Ctrl + Shift + P
  • Mac: Command ⌘ + Shift + P

For Safari:

  • Shift + Command ⌘ + N

 

When this works, you may clear your browser's cache. Lastly, I suggest using a different browser if the recent journal entries still do not appear.

 

If this issue is resolved, let me add this guide on reversing journal entries if you need to correct entries in the future:  Reverse or delete a journal entry in QuickBooks Online.

 

Let us know if you have updates about the recent journal entries still not appearing on the recent journal entries section or page. Take care.

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borderm3Author
December 10, 2023

It happens on different computers and with incognito mode.  I will still try but the problem seems to be on server side.

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Snowtoyfj40
June 6, 2025

I am having same problem the line for accounts are blank till you click on the line and the account shows. All the amount numbers show just he accounts are hidden. I have  cleared cache, cookies, other browsers and another computer. Only recent ones are doing this like a BUG.  

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ZuzieG
June 6, 2025

Your proactive approach to troubleshooting and reaching out is greatly appreciated, Snowtoyfj40.

 

Since you have tried numerous troubleshooting steps without success, let me direct you to our Live support team to look closely at the issue. This ensures you receive the most accurate and timely assistance.

 

Here's how:

 

  1. Open your QuickBooks Online account.
  2. On the upper right-hand corner click Help.
  3. Select the Search tab, then type contact human enter.
  4. Then click Contact Us.
  5. Choose either the Chat or Callback options.

 

For complete details regarding our support hours, please refer to this article: Get help with QuickBooks products and services.

 

Alternatively, you can create and print a report with a single journal entry. Check out this article: Print a journal entry report.

 

Feel free to return to the Community if you have any additional questions or concerns, we're always here and ready to assist you.

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