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TimC3601
Jul 29, 2024 11:32 AM UTC
Question

Recently, in the past couple of weeks, many or maybe all of the receipts/PDF's that have been uploaded are not viewable. Has anybody else seen this issue? Using Safari

Original commenter did not share additional details

12 replies

James_AL
Jul 29, 2024 1:05 PM UTC

Hello there, TimC3601.

 

Thank you for posting in the Community. I'm here to provide information about the receipts/PDFs that have been uploaded and are not viewable in Safari.

 

To view PDFs with Safari, you can set Safari preferences to use the Adobe Reader plug-in to view PDFs and ensure that your Adobe Reader is updated.

 

Additionally, you can visit this article guide helpful if you wish to learn more about how to email your expense receipts and bills to get them into QuickBooks Online (QBO):  Email receipts and bills to QuickBooks Online.

 

Keep me posted if you have any other questions about QuickBooks Online. I'm always up to keep helping. Have a nice day!

TimC3601Author
Jul 29, 2024 3:41 PM UTC

It appears to be a larger issue as the receipts won't show when using Chrome either.  They appear to be attached but there is an error when you attempt to view them.  

Candice C
Candice C
Jul 29, 2024 4:22 PM UTC

Hey there, @TimC3601. 

 

Thanks for reaching back out and letting us know some more information. 

 

Can you provide us with a picture of the error message you're receiving when you're attempting to view the receipts? 

 

I'll be waiting for your response! 

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