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Caleb White
October 5, 2024
Question

Recieved an invoice payment that was put on hold due account issue. Was told by QB that they will refund the money to the customer in 2-3 days on 9/20/24. 10/5/24 no fund

  • October 5, 2024
  • 1 reply
  • 0 views
Called in on 10/2/24 and was told 3 different things by 2 people. One told me it will take 4 weeks to process back to the customer. Another said we can open the account back and process the funds...This is absurd, will not be moving forward with QB after this year.

    1 reply

    R
    ReymondO
    October 5, 2024

    This isn't the kind of service we'd want you to experience when processing customer refunds in QuickBooks, Caleb. Let me help you get to the bottom of this issue and ensure you receive the assistance you need.

     

    To get clarity on the payment status and ensure you receive the funds promptly, I suggest reaching out to our QuickBooks Merchant Team once more. They’ll be able to review your case and give you the updates you need.

     

    You can connect with our team via chat using the Merchant Service Center or call them using the phone number listed in the QuickBooks Payments section of this article: How to Contact Payments Support.

     

    Additionally, you can run sales reports in QuickBooks to gain insights into your purchases and sales. This allows you to see your best-selling items, what you have in stock, the cost of goods, and much more.

     

    Please keep me updated on how your conversation with customer support goes. I want to make sure everything is resolved. If you need any more help checking the status of your customer’s payment, just reply here. I’m here to assist you!

    FishingForAnswers
    FishingForAnswers
    October 5, 2024

    @ReymondO  "This isn't the kind of impression we'd want you to experience when processing customer refund in QuickBooks, Caleb."

     

    First, 'impression' is definitely not the right word here. Please inform whoever is writing your scripts that they are doing a terrible job.

     

    Second, as a particular user here is fond of saying, this is exactly what you want the customer to experience. If you wanted them to experience something else, they would be experiencing something else.

     

    You are not an apologetic, wet-behind-the-ears start-up company just starting to figure out your place in the world; you are a global leader in accounting software with a decades-long history and an absurd amount of money flowing through you.

     

    Get your act together.

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