Recurring Invoices did not get sent. Are only showing as "open". Why didn't they go? How do I fix?

Hello there, beerssan.

Recurring invoices don't have any specific time of the day in sending them to your customers. Based on other customers with the same concern, usually, they're created and sent every morning on the day it was scheduled.

Given the present situation where the message was not delivered, and it shows open, it would be advisable to perform a basic troubleshooting exercise to identify the issue and resolve it.

To troubleshoot your issue, let's log in to your QuickBooks Online account using a private browser session. This will help us isolate the problem.

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a supported browser instead.

Let me share this article to learn what to do when a recurring transaction isn’t sent automatically in QuickBooks Online: Recurring transactions don't send automatically.

Additionally, I've got you the following helpful articles below for the troubleshooting steps you can follow in case you bump into issues with recurring transactions: How to handle a recurring transaction that did not run?

Please do not hesitate to leave any questions you may have in the comments section below. I will be more than happy to assist you in any way I can. Your safety and well-being are of utmost importance, so please take care.