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J
JK7338
April 22, 2025
Question

Remove General Journal Entry on Collections Report

  • April 22, 2025
  • 1 reply
  • 0 views

Hello,

How do I remove a general journal entry that keeps showing up on our collections report from several years ago? We're using QuickBooks Desktop. Image attached.

 

Thank you,

Jenna

1 reply

BigRedConsulting
BigRedConsulting
April 22, 2025

This means that the journal has not been applied/linked to another transaction.

 

If the Journal increases your A/R account balance, it is functioning like a sale and a payment needs to be applied to it to close it.

 

If the Journal decreases your A/R account balance, it is functioning like a payment and it needs to be applied to a sale, likely an invoice.

 

In both cases, the Receive Payments window can be used to apply the adjustment, which will appear either as an invoice to be paid or as a credit to apply to an open invoice.

 

If there is no sale or payment for the customer to apply to the Journal - whatever is appropriate - then it may be that the Journal was not an appropriate adjustment.

    J
    JK7338Author
    April 22, 2025

    Hello,

    Thank you for the response.

    I can't quite tell what it was for - I've attached a picture of the details of the entry when I click into it.

    Any advice from here?

     

     

    BigRedConsulting
    BigRedConsulting
    April 22, 2025

    The Journal functions as a check/payment in your checking account, and an invoice in your A/R account, and as a negative payment or refund in your undeposited funds account, and appears to be for a fake customer and not anyone who is ever going to pay the A/R balance down.

     

    It's kind of a bizarre transaction. I've no idea why it was entered.

     

    The memo "Adjust to FS" is interesting. What is FS to you?

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