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thepoolman18
July 1, 2024
Question

Reoccurring duplicated multiple invoices for my customers, and two invoices were created.

  • July 1, 2024
  • 1 reply
  • 0 views

Every month on the 1st all of my customers get billed for their monthly service, each one has a reoccurring series setup. Today almost 100 out of almost 300 of my customers were invoiced twice. I have no clue why this happened, and the customer support agent I spoke to on live chat provided barely any guidance. This is clearly a glitch that I need resolved. I had multiple long time customers today write me asking why they recieved two invocies today for their monthly service. I just recieved an email from quickbooks that they are raising their fees. If im going to pay more for this serivce I need to trust that it will work properly for my company, and next month all of these clients are not going to get duplicated invoices again. The customer support agent tried telling me it was because of my cookies and cache lol this is much more further then a cookie issue. 

 

 

1 reply

I
IrizA
July 1, 2024

We hear you, thepoolman18. Please know that we appreciate you contacting our support and for bringing this matter to our attention. Let us direct you to the best representative available.

 

To begin, please know that the Community is exclusive to public forums. Since this concern requires a better understanding and identifying the problem using specific tools exclusive to our care team, I recommend contacting our support.

 

Doing so will enable them to pull up your account and review for any possible explanation or workaround. Kindly follow these steps:

 

  1. In your QBO account, select the Help(?) button.
  2. Choose the Search tab.
  3. At the bottom of your screen, click Contact Us.  
  4. Type your concern. Then click Continue.
  5. Choose Callback, Appointment, or Chat to connect with us.
  6. Kindly fill out the provided fields, such as your First name, Last name, Email address, and Phone number.
  7. Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat.

 

To ensure you receive the best support, you can check our QuickBooks Support hours to know when to call.

 

Also, if your customer pays the invoice, make sure to record invoice payments in QuickBooks Online so it will balance your accounts.

 

We're still here to back you up whenever you have more inquiries regarding invoices. Please let us know in the comment section so we can assist you.

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