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Justine89
December 21, 2023
Question

Report on Customer Credit Memos and Invoicex

  • December 21, 2023
  • 1 reply
  • 0 views

Hi! I’m trying to run a report where I can see all credit memos for each client and see which invoices those credit memos were applied to. Any help is greatly appreciated 

1 reply

R
RCV
December 21, 2023

Let me help you run the report you need for customer credit memos and invoices in QuickBooks Online (QBO), Justine89.

 

We can pull up the Transaction List by Customer report and customize it to show all the credit memos and invoices for each client. Here's how:

 

  1. Go to Reports on the left side menu.
  2. Enter Transaction List by Customer in the search field.
  3. Tap the Switch to classic view tab.
  4. Click Customize.
  5. Hit the arrow next to Filter.
  6. Click the Transaction Type drop-down arrow, then choose Credit Memo and Invoice. 
  7. Press Run report.

 

 

 

If you need to see all transactions the credit memo is used for. Let’s open the sales entry one at a time and click the payment made link to see the complete details. Let me guide you on how: 

 

  1. Navigate to the Sales menu on the left panel and select All Sales.
  2. This will take you to the Sales Transactions page.
  3. Click the Filter drop-down to sort the information.
  4. Choose Credit memos from the Type drop-down
  5. Enter the correct period in the Date field.
  6. Press the Apply button for the changes to take effect.
  7. From the list, click the credit memo you’re working on to open the transaction details.
  8. In the PAID section, press the 1 payment made link and the date to show the Receive Payment page.
  9. Go to the Outstanding Transactions section and check the entries from there.

 

 

We can also run the Invoices and Received Payments report to show the mentioned details. Here's how:

 

  1. Click the Reports tab.
  2. Enter and select Invoices and Received Payments.
  3. Click the Customize button.
  4. On the Row/Column section, select Num and Amount.
  5. Hit Run report.

 

Please refer to this link to learn about the reports available for your QBO versions: Reports included in your QuickBooks Online subscription. Let me also share these articles that you can check out to learn more about memorizing and customizing reports in QBO:

 

 

Don't hesitate to reach out to us again if you have other reporting questions. We're always here for you. Have a great day ahead!

J
Justine89Author
December 21, 2023

Is there any way I can get part one and two on a report? 

E
Erika_K
December 21, 2023

Yes, we can pull up parts one and two of the report showing credit memos for each client and which invoices they were applied to, Justin. 

 

To pull up part one of the report that displays the credit memos for your customers, we can follow the steps provided by collegeau RCV above.

 

For part two of the report, we can generate the Invoice and Received Payments report, which allows us to review the credit memos applied to each invoice.  

 

Here's how: 
 

  1. Go to the Reports page. 
  2. From the Find report by name area, search for Invoice and Received Payments report. 
  3. Filter the necessary information. 
  4. Click Run report. 

 

Moreover, refer to this article to learn how to personalize your report in QuickBooks Online: Common custom reports in QuickBooks Online. 

 

Feel free to post any further questions regarding report management in QBO. The Community is available 24/7 to lend a hand. Stay safe always!  

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