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Fairviewdjc
May 6, 2024
Solved

Reports won't print or export correctly

  • May 6, 2024
  • 1 reply
  • 0 views

My Sales by Customer Detail report shows correct data and formatting on the screen but it will not print or export the same.  I have the report grouped by Sales Tax Name, I have updated my Chrome browser, and ran it Incognito with no luck.

 

The original data shown had incorrect sales tax details.  I updated each transaction to reflect the correct sales tax item.  I have saved this report and updated it and it still prints with the original old data.  

    Best answer by Fairviewdjc

    I just received a QBO status notification that report features are a current known issue and it's being worked on.

    1 reply

    Candice C
    Candice C
    May 6, 2024

    Good evening, @Fairviewdjc. 

     

    It's great to see you back in the Community! 

     

    Since you've already tried most of our troubleshooting steps and they didn't work, please provide me with this screenshot: Visual of the report on the screen and then the printed report.

     

    In the meantime, check out this guide for more details about reports. 

     

    I'll be just around the corner when you're ready with those visuals! 

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    FairviewdjcAuthorAnswer
    May 6, 2024

    I just received a QBO status notification that report features are a current known issue and it's being worked on.

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      vbanks7
      May 13, 2024

      I'm having a similar issue. I updated transactions and can get them in the report with a refresh but old data exports and prints. I need correct data for client facing reports. Any idea when this will be fixed?

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