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walton123
March 22, 2021
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reversing a charge to a customer

  • March 22, 2021
  • 2 replies
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I created an invoice for a late charge.  The customer will never pay it and I will never bill him again, so creating a credit memo doesn't seem like the right thing to .  I already reconciled my bank statement for the period I created the invoice in.  If I delete the invoice, I am afraid it will cause a problem with my reconcilation.  What should I do?

Best answer by Candice C

Hey there, @walton123. 

 

It's great to see you back in the Community. I can provide you with some information about if you need delete to an invoice that's already been reconciled to correct your books. 

 

Your accountant will be able to undo the reconcile so that you're able to delete this invoice to correct your books. All they need to do is use their QuickBooks Online Accountant (QBOA) account to undo the reconcile. You can give them these steps: 

 

  1. Sign in to the QBOA account. 
  2. Open the customer's QuickBooks Online company. 
  3. Go to the Accounting tab on the left-hand side of the screen. 
  4. Choose the Reconcile portion of the page. 
  5. Press the History by account hyperlink. 
  6. Pick the account you want to reconcile and date range from the drop-downs. 
  7. Find the reconciliation on the list and hit View Reports to open it. 
  8. Locate the changes your client wants to make. 
  9. From the "Action" column, select the drop-down menu. Tap Undo. 

 

Now you're ready to redo the reconciliation. It's that easy! 

 

Let me know how this goes. These steps should do the trick. Should you need any further insight, feel free to ask. The Community and I are always here to help you out. Wishing you and your business continued success! 

2 replies

Rustler
Rustler
March 22, 2021

Do not delete a transaction, create a service item that posts to the bad debt expense account and use that item on a credit memo, apply the credit memo to the invoice and save

    Candice C
    Candice CAnswer
    March 22, 2021

    Hey there, @walton123. 

     

    It's great to see you back in the Community. I can provide you with some information about if you need delete to an invoice that's already been reconciled to correct your books. 

     

    Your accountant will be able to undo the reconcile so that you're able to delete this invoice to correct your books. All they need to do is use their QuickBooks Online Accountant (QBOA) account to undo the reconcile. You can give them these steps: 

     

    1. Sign in to the QBOA account. 
    2. Open the customer's QuickBooks Online company. 
    3. Go to the Accounting tab on the left-hand side of the screen. 
    4. Choose the Reconcile portion of the page. 
    5. Press the History by account hyperlink. 
    6. Pick the account you want to reconcile and date range from the drop-downs. 
    7. Find the reconciliation on the list and hit View Reports to open it. 
    8. Locate the changes your client wants to make. 
    9. From the "Action" column, select the drop-down menu. Tap Undo. 

     

    Now you're ready to redo the reconciliation. It's that easy! 

     

    Let me know how this goes. These steps should do the trick. Should you need any further insight, feel free to ask. The Community and I are always here to help you out. Wishing you and your business continued success! 

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