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ashley-shsmanate
June 6, 2024
Question

Sale representative Nicodemus Victor, was NOT fully upfront with me about all charges and is refusing to call me about our large invoice

  • June 6, 2024
  • 1 reply
  • 0 views
The referenced sales rep did not disclose all of the fees that come along with Quickbooks Online Advanced w/ Elite Payroll. He is avoiding calling me to get this figured out for our small business. I need someone higher up in the Intuit chain to contact me immediately.

    1 reply

    I
    Irene R
    June 6, 2024

    I understand the importance of knowing the fees associated with your QuickBooks Online Advance with Elite Payroll subscription, Ashley.

     

    Let me help you by routing you to our QBO Live Support Team and requesting another representative to discuss the charges matter. Please know that the Community is a public forum where accessing QBO user's personal information is not possible.

     

    Here's how you can reach them:

     

    1. Sign in to your QBO account.
    2. Click on Help (?) at the upper right corner of your screen.
    3. Tap on Search, then select Contact Us.
    4. Select a topic to connect with the right expert.
    5. Choose how to contact our QBO support team.
    • Via a Callback, where they’ll save you a spot and call you back.
    • Via Chat, start a chat with our support.

     

    Kindly take note of our QBO live support team availability based on subscriptions. For our QBO Advanced, support is available any time and any day.

     

    In addition, I'll be leaving you this guide if you need to update your subscription or view your billing history: Manage billing, payment, and subscription info in QuickBooks Online. 

     

    Return to this thread if you have further concerns with your QuickBooks Online subscription fees. The Community will be here to assist you, Ashley. Keep safe!

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