I ran our Open Sales Orders by Customer Report, and I have sales orders that I have issued invoices from and they are stilling showing that the sales order is open and not closed. When I hit control H for the history on the sales order the Invoice information does come up. Why are the sales orders not closing?
This can happen if the invoice was adjusted after being created and the Qty reduced. When that happens the sales order reopens.
Also, if you choose the option to create an invoice for selected items, even if you select all the item rows, QB may by default only create the invoice for items up to the quantity on hand, leaving part of the sales order unfulfilled.
On the problem sales orders, if you pick the option to create an invoice and choose the "for all of the sales order" option, does the resulting invoice include any non-zero quantities on the line items? If so, those are the reason the sales order is still open.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.