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ovtnvw
April 13, 2023
Solved

Sales Tax Error Message

  • April 13, 2023
  • 1 reply
  • 0 views

Hello,

 

I have attached a screenshot of an error message I started receiving this week when I generate a Sales Tax Liability report.

 

I only use Sales Receipts and when I look at the transactions it is not clear what Quickbooks is saying the problem is. In the receipt all products that are taxable are marked as taxable. For the sales tax field I mostly have Out of State with a 0% rate. The tax code field is Taxable (vs Not Taxable Sale). I have been operating this way for many years so I am not sure what if anything has changed.

 

Could someone suggest what I should be looking at to resolve this message?

Thank you.

Best answer by SashaMC

Good afternoon ovtnvw,

 

Yes, the ticket number for support would be the investigation INV-65927. I hope that helps. Have a great day ahead. Bye for now. 

1 reply

J
JamesAndrewM
April 13, 2023

Great to see you again here in the forum, @ovtnvw. We appreciate the years of trusting QuickBooks.

 

We currently have an open investigation into this concern. However, it is only available for Windows and does not include a case for Mac versions. In that case, I recommend contacting our QuickBooks Desktop Mac Support. It allows them to look into your account and confirm the problem. After the confirmation, they might add you to the list of affected users and receive future updates.

 

To speak with one of our experts from QuickBooks Desktop Mac Support. Please follow the steps below to contact support:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then tick Continue.
  5. Sign in to your Intuit account. Click Continue and then Continue with my account.
  6. We'll email you a single-use code. Enter your code and select Continue.
  7. Select to chat with us or Have us call you.

 

For detailed information, refer to this article: Contact QuickBooks Desktop support.

 

Moreover, this article might come in handy in the future: How to resolve common sales tax issues. It contains information on how to troubleshoot issues or unexpected results you may encounter while managing your sales tax.

 

 If you have further questions about QuickBooks Desktop for Mac, comment below. I'll be glad to help you. Stay safe!

    O
    ovtnvwAuthor
    April 13, 2023

    Thanks for the fast reply. Is there a ticket number I can mention to support? I have been in contact with them but they did not mention that there was a known problem with Windows.

     

    Thank you.

    S
    SashaMCAnswer
    April 13, 2023

    Good afternoon ovtnvw,

     

    Yes, the ticket number for support would be the investigation INV-65927. I hope that helps. Have a great day ahead. Bye for now. 

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