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Desktop_Enterprise_dev
January 19, 2024
Question

Schedule Reports is not working

  • January 19, 2024
  • 2 replies
  • 0 views

In QuickBooks Desktop Enterprise 24.0 Scheduled Reports feature is not working. Able to add a schedule for a report but at scheduled time no emails are sent. In the Scheduled Report Center page it is showing a banner that "QuickBooks found that your Windows is running in high UAC, which blocks the schedule reports"

But UAC settings is set to the lowest level(Disabled) in my windows 10 64-bit PC. Tried running QuickBooks as as admin and restarted multiple times still issue is not resolved.

Is this feature working for any one else?
QuickBooks technical support please help with this issue.

    2 replies

    QucBk_desktop_developer
    QucBk_desktop_developer
    January 19, 2024

    Facing the same issue, anybody have idea on this ? @MaryAnn_E @AileneA @AlexV @Tori B @Rejeil_O @Kurt_M @IamjuViel 

    E
    Erika_K
    January 19, 2024

    It can be challenging, dev. 

     

    I appreciate the troubleshooting steps you've taken to resolve this issue. 

     

    Since the necessary steps to eliminate this have been preformed, but still experienced the same results, I recommend contacting our support team. They have the resources to securely determine this issue through screen sharing while ensuring you're personal information remains safeguarded.     

     

    Here's how: 

     

    1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
    2. Hit Contact Us.
    3. Give a brief description of your issue, then Continue.
    4. Sign in to your Intuit account, choose Continue, and then Continue with my account. 
    5. We'll email you a single-use code. Enter your code and select Continue.
    6. Click chat with us or Have us call you. 

     

    In the meantime, we can run the reports manually and download them in Excel format. This will allow us to send them via email.

     

    Let me know if you have follow-up inquiries about managing your scheduled reports. I'll get back to you as soon as I can. Keep safe! 

    J
    JerviM
    June 14, 2024

    Hello! Has anyone found a solution for this yet? I'm experiencing the same issue even after disabling UAC.

    Bryan_M
    Bryan_M
    June 14, 2024

    Hi there, @JerviM. Thanks for joining this thread.

     

    At the moment, there's an ongoing investigation (INV-102625) about QuickBooks Desktop (QBDT) Scheduled Reports failing to send. However, I appreciate your effort in trying to fix this by disabling the UAC. 

     

    As a workaround, you can export the report as Excel and manually send it to your customers. Here's how: 

     

    1. Select Report Center from the Reports tab.
    2. Double-click the report you want to export.
    3. Pick the Excel dropdown, then Create New Worksheet or Update Existing Worksheet.
    4. Select Advanced if you see a message stating that the report has too many columns, then uncheck the Space between columns checkbox. Once done, click OK.
    5. Tap OK when it's ready to export.

     

    Check out this article for more info: Export reports as Excel workbooks in QuickBooks Desktop.

     

    After that, you can convert the Excel into PDF or the style you want. Then, send it to your customer.

     

    In the meantime, I recommend contacting QuickBooks Desktop (QBDT) to add you to the affected users list. Once updates are available, you'll be notified through email. 

     

    If you want to personalize your report's font and style, you can read this article: Customize reports in QuickBooks Desktop.


    Let me know if you have additional questions about managing your reports. We'll be willing to help. Keep safe, and have a good one.

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