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Rxelent
February 18, 2024
Question

Scheduled reports not starting

  • February 18, 2024
  • 1 reply
  • 0 views

I am having trouble with scheduled reports not starting. I am running QuickBooks Desktop Pro Plus 2024 on Windows 10 home. I am able to set them up and it tells me that they will be run at the next hour and when I check back, it shows that the last email was "not started" and the next email will run again at the next hour. I have updated the software, removed UAC via two methods, run QB as admin, restarted many times, I am NOT running in multi user mode, the scheduled report is active, I have only 1 company file open, I can email reports on demand, the computer is not asleep or hibernating at the time the reports are set to generate and Outlook is open. When I check the QBScheduler.exe file in the task scheduler app, it shows that the task was competed successfully. 

 

Any help would be appreciated.

    1 reply

    A
    AileneA
    February 18, 2024

    Let's work to resolve this issue, Rxelent. I appreciate your efforts and confirm that you have met all the requirements to ensure your report will be sent on time.
     

    Before we proceed, have you checked if your Keep QuickBooks running for quick startups option is turned off? We need to make sure that it should be turned off to ensure you can schedule reports. Follow these steps to be guided in checking it:

     

    1. Select Edit from the top menu bar.
    2. Choose Preferences.
    3. Go to General, then click the My Preferences tab.
    4. Untick the Keep QuickBooks running for quick startup checkbox.

     

    For more details about this topic, read this article: Set up and modify Scheduled Reports. 

     

    If you are still experiencing the same issue after trying the procedures mentioned above. In that case, I recommend running the Verify and Rebuild Data utilities to get to the root cause of the problem. The Verify Data utility scans the company data file for any data damage or corruption and identifies any potential issues found. On the other hand, the Rebuild Data utility repairs the identified data issues and restores the damaged or missing data.  

     

    It's possible that your file has been damaged or there is a data integrity issue causing the program to fail to send the scheduled report. In such cases, running the Verify and Rebuild Data utilities can help quickly isolate and resolve the problem.

     

    For faster reporting in QuickBooks, here are some useful references:
     

     

    Feel free to contact me if you have additional questions about running scheduled reports in QuickBooks. I'm always up to lend a hand. Have a great day!

    R
    RxelentAuthor
    February 21, 2024

    There is no option for keep QuickBooks running on my version of QB.

     

    I have also rebuilt and verified the software twice with restarts and it has found no errors. I have resorted the memorized reports as well. I also moved my company file to a location on my local drive to see if that would help and it has not. My reports are still "not started".

    I
    IrizA
    February 21, 2024

    Let me assist you in resolving this matter and successfully starting your scheduled reports, Rxelent.

     

    Since you've mentioned that you're still encountering some issues despite utilizing the verify and rebuild option, let's use the QuickBooks Tool hub to resolve this. This feature will help us greatly since it helps fix the common errors when it comes to fixing company files such as running your report. In addition, ensure that you've installed the most recent version of this Tool hub for a better user experience. 

     

    There are different kinds of tools that you can use. Each of them has different kinds of uses. You may utilize the Quick Fix file since this will fix any company-related issues. 

     

    Here's how: 

     

    1. Close QuickBooks.
    2. Download the most recent version of the QuickBooks Tool Hub which is 1.6.0.3. 
    3. Open the file you downloaded (QuickBooksToolHub.exe).
    4. Follow the on-screen steps to install and agree to the terms and conditions.
    5. Once you're done installing, double-click the icon on your Windows desktop to open the tool hub. 
    6. Run the Quick Fix my file to fix common data issues. 

     

    You can view this detailed material to help you more about other things that you may use whenever you encounter other issue/s: Fix company file and network issues with QuickBooks File Doctor. 

     

    We always have your back whenever you need our help. Just comment in the comment section and we'll be there to help you.

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