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C
C Cavnar
February 14, 2024
Question

"Send General Journal Entries" is not picking up JE's with an A/R account

  • February 14, 2024
  • 1 reply
  • 0 views

We have a client running QB Enterprise, and we review and update his QBE quarterly. 

Using a QBE backup file, I create adjusting journal entries, and then export to a file using "Send General Journal Entries". Have done this successfully for 5 years.

Today the AJE's to clear Bad Debt Expense against Accounts Receivable will not show up in the "Send" window, so I can't save them as a file and import into the client's QBE. The AJE's that do NOT use A/R show up and can be exported.

Called Support yesterday, and after an hour on the phone, they did not have a clue, but agreed that it wasn't working right.

May also be connected to using Right Networks for the remote desktop, which we started recently.

Any help?

1 reply

R
Rasa-LilaM
February 14, 2024

Thank you for visiting the Community today, Cavnar.

 

I recognize the significance of importing a complete journal entry list for your client. This will facilitate easy tracking of transactions and ensure the accuracy of records.

 

The period selected from the Dates drop-down influences how transactions are displayed on the Select Which Journal Entries to Send screen and the List of Selected General Journal Entries screen. Make sure to select the correct date range or All to view the entire list of journal entries. Alternatively, open the entry you're working on and click the Send GJES button.

 

Explore these resources to know more about the process of adjusting your journal entries, reversing or deleting one:

 

 

Additionally, the following links contain solutions on how to troubleshoot common errors and issues encountered when using Accountant File Transfer Service (or ACFT) as well as information about the tasks that you and your client can perform with an accountant's copy:
 

 

Keep me posted below if you need further assistance or have concerns about sending your journal entries and other transaction types. I'm more than happy to help and provide the guidance you need. Have a good one, Cavnar.

C
C CavnarAuthor
February 14, 2024

Your kind reply indicates that you did not understand my question.

We have been using the "Send General Journal Entries" without a problem for 5 years with this client. Today it no longer works as it did previously. 

Clicking on the Send GJE button in the Journal Entry screen just opens the regular "Send General Journal Entries" window. So there is no alternative path.

Rather than give me the "How to use QuickBooks for Beginners" answer, how about an actual answer?

 

 

S
Shania_C
February 14, 2024

Hello there, Cavnar

 

I understand that experiencing disruptions to your workflow and inconvenience can be frustrating. Please know that we recognize the urgency of resolving the issue you are facing with sending General Journal Entries with an A/R account in QuickBooks Desktop (QBDT). Rest assured that I am here to provide valuable insights and guide you through the process.

 

To address this matter, the best course of action is to Verify and Rebuild Data in QuickBooks Desktop. This tool can help identify the most common issues in a company file, and the rebuild feature can fix them.

 

Verify your company data

 

  1. Go to Window then select Close All.
  2. Go to File, then select Utilities.
  3. Select Verify Data. If you see: 
    1. QuickBooks detected no problems with your data—your data is clean, and you don’t need to do anything else.
    2. An error message—search for it on our QuickBooks Desktop support site for how to fix it.
    3. Your data has lost integrity—Data damage was found in the file. Rebuild your data to fix it.

 

Note: If you use Assisted Payroll, contact Assisted Payroll before you rebuild your data.

 

Rebuild your company file data

 

  1. Go to File, Utilities, and then select Rebuild Data.
  2. QuickBooks will ask to make a backup before it rebuilds your company file. Select OK. A backup is required before you can rebuild.
  3. Select where you want to save your backup, then OK. Don’t replace another backup file. Enter a new name in File name and select Save.
  4. Select OK when you get the message Rebuild has completed.
  5. Go to File, select Utilities then select Verify Data again to check for additional damage. 
    1. If the verify finds more damage, you’ll need to fix it manually. Search for the error(s) in the qbwin.log on the QuickBooks Desktop support site for how to fix it.
  6. If your error can't be found, you can restore a recent backup. Go to File then select Open or Restore Company.
    1. Note: Don’t replace your existing company file. You’ll need to enter info into your company file again since the backup was created.

 

Moreover, QuickBooks Desktop can use a variety of tools available to fix them. The QuickBooks Tool Hub is a collection of tools designed to help fix common issues that can arise while working. To access these tools, you can download the latest version of the QuickBooks Tool Hub from the following IP address: 1.6.0.3. Additionally, you may find the following article helpful in resolving the errors and issues: Fix common problems and errors with the QuickBooks Desktop Tool Hub

 

If the issue persists, I recommend contacting our Customer Support Team again, they will be able to investigate the matter further.

 

I've also added this article to help you reconcile your accounts, so they match your bank and credit card statements: Reconcile an account in QuickBooks Desktop

 

We're glad to have you on board in our Community. If you have any questions or concerns about, send General Journal Entries in QuickBooks Desktop, we are here to help 24/7. Keep Safe!

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