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bsnowpotter
October 26, 2024
Question

Setting up employees in QB Online. Get message that social security number is already in use.

  • October 26, 2024
  • 1 reply
  • 0 views

New QB online subscription. Trying to set up employees but keep getting error message that the social security number is already in use by another employee. No employees have been set up yet.

1 reply

MariaSoledadG
MariaSoledadG
October 26, 2024

You'll encounter the " Social Security number" error if the same number is already associated with other employees. I'm here to help you resolve this issue so you can successfully enter your employees' Social Security numbers, Bsnow. Let’s get this sorted out!

 

If this is your first time setting up an employee and you don't have a list of active employees, you might encounter some issues related to your browser. But don't worry, there are simple steps you can take to resolve this and smoothly continue with your employees' setup. 

 

You can easily log in to your QuickBooks Online (QBO) account using a private window. Just use the shortcut keys below for your specific browser:
 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Microsoft Edge: Ctrl + Shift + P

 

This nifty tool deletes all cookies and browser history, making your browser brand new and error-free. Check to see if the error is gone and your browsing is back to normal. If it is, you can now go into your main browser settings and clear your cache to fix the issue. Sometimes cached files and data can cause a webpage to reload or loop. Plus, some browsers have an automatic page reload setting which can cause issues like this.

 

But if that still doesn't fix the problem, try switching to another supported browser. That should do the trick and get you back on track. 

 

If the issue continues to persist, It's best to reach out to our support team for further assistance. They are equipped with the necessary tools to pull up your account securely, and they can investigate the issue in more detail.

 

Additionally, discover how to complete a few tasks before setting up your employees. I've included an article to get you started: Get Started With QuickBooks Online Payroll.

 

Just let us know if you need more help with entering your employees' information, particularly their SSNs. We're always here to help and ensure your experience is smooth and hassle-free.

B
bsnowpotterAuthor
October 28, 2024

I have tried all of the cache clearing options and the various browsers. I can run the employee detail report and see the employees but they are not visible under active, inactive or all.

J
JamaicaA
October 28, 2024

Encountering errors while onboarding employees, especially when you're new to the product, can be overwhelming, bsnow. Let me connect you with our live specialists to determine why the employees show on the report but are missing under the statuses.

 

I appreciate your effort in resolving this issue by performing the troubleshooting steps. Since the employees do not appear under active, inactive, or all status, I recommend contacting our Support Team for further assistance regarding these social security numbers already in use when you haven't set up any employees yet. Rest assured, we're here to help you navigate through it. I'll show you how:

 

  1. Go to the Help icon and choose Search.
  2. Click the Contact Us button and enter your concern.
  3. Press Continue.

 

Please note our operating hours so you can reach us at your convenience. For other ways to get in touch with us, refer to this article: Contact Payroll Support.

 

Read this handy material for detailed instructions on generating workers' compensations: Create and run your payroll.

 

For future reference, bookmark these resources to learn how to adjust your worker's payroll or resolve issues with the calculation:

 

 

Add a reply for additional concerns about handling payroll or managing employees. We're committed to helping you find a solution, ensuring a smooth experience with the program.

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