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K
kylle.bernabe
February 22, 2024
Question

Should I change something in the settings? I've been sending invoices to customers. They still receive it but on Quickbooks' end, it says "Delivery issue"?

  • February 22, 2024
  • 1 reply
  • 0 views
I followed the standard practice of creating invoices, double checked customer emails and our company email. The clients receive their invoices once I send them through Quickbooks. But after a few minutes, the invoice in QB will say "Delivery Issue". I don't know where the problem is coming from.

1 reply

I
Ivan_G
February 22, 2024

We understand the importance of sending your invoices to your customers flawlessly, kylle.

 

There's no need for you to change the settings of your invoice. As per checking in our system, i found an ongoing investigation regarding the "Delivery Issue" when sending invoices named INV-99952. Therefore, to ensure your concern reaches the relevant team, I suggest contacting our online support. This way, they can add you as one of the affected users and look into this matter promptly.

 

Here's how:

 

  1. Log in to your QBO account.
  2. Click Help (?).
  3. Select Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a call back from the next available expert.

 

You may also want to learn more about the support hours of QuickBooks.

 

Moreover, you can also check this article as a reference when receiving invoice payments in QuickBooks: Record invoice payments in QuickBooks Online.

 

Feel free to give us an update or post your QuickBooks-related concerns in the Community forum. We'll make sure you're taken care of.

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