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pfsharingonly-gm
August 28, 2022
Question

Somehow the font size for the word STATEMENT has changed and the customer statement form no longer fits in window envelope. Anyone else see this on their QBO?

  • August 28, 2022
  • 1 reply
  • 0 views
Invoice and other similar forms still fine. Just the word STATEMENT too big. Wanted to make sure it's not just something I did. Can someone else let me know if theirs is too big also?

1 reply

G
GlinetteC
August 28, 2022

I can help figure out why the statement font size has changed, pfsharingonly-gm.

 

You'll want to check the default template from your settings. Let me show you how:

 

  1. Go to Settings and select Custom form styles.
  2. Select the Standard/Default template and click on Edit.
  3. From the Design tab, choose Select a different font.
  4. Then change its font size and then click Done.

 

To learn more about personalizing forms, check it out here.

 

I've also added an article that shows summaries of your customer's invoices, payments, and balances: Create and send customer statements in QuickBooks Online.

 

If there's anything else you'd like to add, please post them below. The Community will guide you all the way.

P
pfsharingonly-gmAuthor
September 1, 2022

Thank you for responding, however, I ask that you try it on your system. The invoice form which is impacted by that font setting you point out has not changed. Nor does that font setting impact the word STATEMENT from what I can tell? Please tell me if you are able to print a statement in QBO with the word statement being the same size as the word invoice on the invoice forms? Thank you

M
Mark_R
September 1, 2022

Thank you for getting back to us!

 

I'll share additional information about the font size of a customer statement form.

 

The statement form's style and font are working as designed and can't be customized. I know that you're comparing the font of the statement form to the other forms. However, the word Statement on the statement form won't be the same size as the word Invoice on the invoice form, as long as you edit the font of the invoice form.

 

For now, I suggest submitting feedback directly to our product engineers. This way, they can review your request and add it in future updates. To submit feedback, you can click the Gear icon and select Feedback. Then, enter your suggestion and click Submit.

 

You may want to view the status of your sales transactions in QuickBooks. You can go to the Sales menu and select All Sales.

 

Our Community forum is always open to help you again if you need further assistance on this concern. Wishing you continued success.

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