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bud2
December 1, 2023
Question

Something has changed all my sales journals

  • December 1, 2023
  • 1 reply
  • 0 views

Today I connected Square to my quickbooks to check out if it would be worth me uploading my sales as opposed to manually updating a sales journal. I chose to upload my sales from Nov 15th to current during the connection process. In the review section I only selected "match" on one day and then disconnected Square as I didn't like it. Now every number in all my sales journals for every date is wrong and I didn't change any of them. I have no idea how this happened or how to fix it and its an absolute nightmare. I even checked sales journals from last year to see how far back the problem extended and it changed the numbers on those journals as well. How do I fix this?

1 reply

L
LollyNino_C
December 1, 2023

Welcome to the QuickBooks Community forum, bud2. It seems like there could have been a problem with the automatic updates between Square and QuickBooks during the connection process.

 

The information sent to QuickBooks Online (QBO) depends on what Square shares with us. As a result, any discrepancies or backdated receipts are likely a result of how the dates are set in Square.

 

In your case, I'd recommend contacting Square Support for possible known issues or further assistance and how the process goes to QuickBooks Online. With their tools, one specialist can pull up your account information and determine why your transaction didn't sync as expected. Follow this link for the contact information: Connect Square with QuickBooks Online.

 

I've added this article for your future task when you're ready to assess your business financials: How to Reconcile an Account in QuickBooks Online.

 

Know that you're always welcome if you have other QuickBooks-related concerns. I'll make sure to get back to you right away. Have a nice day.

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