Something's not quite rightYou need to activate this item before updating the quantity.What does this mean when entering a Inventory BILL/Invoice ?

Thanks for joining this thread, @CC0202. Let me direct you to the best available support to fix this issue immediately.

I appreciate you for using an incognito window to sort this out. Aside from that, you can also utilize other supported browsers if you haven't already.

However, if the issue persists, I recommend reaching out to our Technical Support Team to review this issue. They have the tools to securely look into your account and can do further investigation into this behavior. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Here's how:

1. Log in to your QuickBooks Online account.
2. Click the ? Help button at the top-right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us.
   

Please check out our support hours to ensure we can address your concerns promptly.

You can now generate your purchase orders in QBO if everything's good. Then, once the vendor accepts the order and sends the products, you can continue to record it as a bill or expense in QuickBooks. See this article for the detailed process: Add purchase orders to expenses, bills, or checks in QuickBooks Online.

You can always get back to this thread if you have any other concerns or questions about your QuickBooks account. I’ll be around to back you up.

We appreciate the time you've invested in working with our support team to resolve the error message you experienced when entering an item into invoices, @1984s. It's important to get it right and I'm here to help you get back on track.

Let's check whether the specific item you're trying to use is currently inactive, as this may be the reason for the error message you're encountering:

1. Go to the Settings icon, then select Products & Services.
   
   
   
   
2. Click on the Filter icon and select Inactive in the Status dropdown.
3. Click Apply.
   
   
   
   
4. If the item you wish to add to invoices or bills is inactive, click the Make Active option to enable it.

If there's an exact inactive item with the same name you're trying to add to invoices or bills, please change the name so you can use it successfully:

1. Click on the Filter icon.
2. In the Status dropdown, select Inactive, then click Apply.
3. Select the inactive item with the same name as the one you're trying to add to the invoices, then click Make Active.
4. Change the filter to Active status.
5. Select the item and click Edit.
   
   
   
   
6. Rename the item so the system will allow you to use your inventory item on invoices.
7. Once done, click Save and Close.

For a step-by-step guide about reactivating a product or service item, please refer to the article: Manage a product or service in QuickBooks Online.

If the issue continues, I suggest contacting our support team for further assistance. They possess the expertise and specialized tools required to diagnose the underlying cause of the problem thoroughly. If necessary, they can also initiate an in-depth investigation to resolve the situation.

Here’s a useful resource that offers valuable insights into products you buy and sell within QuickBooks, by utilizing comprehensive reports to help with your business decisions: Run reports to see your sales and inventory status.

Our team is always available and eager to provide you with timely assistance. If you have any questions or need further clarification on the process of activating an item in QuickBooks, please don’t hesitate to comment below.