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A
Aspenhearted
December 29, 2023
Question

Split Transaction error on transaction that isn't split

  • December 29, 2023
  • 1 reply
  • 0 views

I'm trying to confirm my transactions and I keep getting an error from Quickbooks that says "Your split amounts don't add up to the total specified. Either change your split amounts, or change the total by clicking the recalculate button at the bottom" but the Transaction isn't split and there's no Recalculate button. What am I doing wrong?

1 reply

M
MirriamM
December 29, 2023

Hi there, Aspenhearted. 

 

We have received reports from other users getting an error message "Your split amounts don't add up to the total specified. Either change your split amounts or change the total by clicking the recalculate button at the bottom" in QuickBooks Online (QBO). And our product engineers are investigating the root cause and implementing a fix. While they do, I suggest contacting our Customer Care Support Team to include you in the list of affected users. Once they add you, expect an email from our engineers for updates. 

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

 

For future reference, here's a great resource about the best practices when reconciling: Reconcile an account in QuickBooks Online.

 

Don't hesitate to let me know if there's anything else I can do to help with your bank connection issue. I'm always here to assist. Have a nice day.

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