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kimberlyscott76
December 12, 2023
Question

Sports Engine HQ

  • December 12, 2023
  • 1 reply
  • 0 views

Has anyone used Sports Engine HQ and integrated with Quickbooks.  It doesn't show up in Apps, and the transactions are backwards on the Balance Sheet and Profit and Loss.  Sales transactions are showing up as a debit to sales and a credit to cash instead of the other way around.  Help!!

    1 reply

    S
    Shania_C
    December 12, 2023

    Thank you for reaching out to the Community, @kimberly11_2. Let me provide you with some insights about your transactions in Sports Engine HQ.

     

    Once the App is integrated into QuickBooks Online to Sports Engine HQ, it will show on the App page. However, if you connect the QuickBooks Online through Sports Engine HQ I recommend contacting Sports Engine HQ Support to further help you configure the connections and help you set up a seamless flow of the transactions.

     

    Additionally, here is an article that can help you manage apps integrated with QuickBooks Online:

    Fix connected app issues in QuickBooks Online.

     

    Come back to this post if you have other concerns or follow-up questions about QuickBooks Online Apps. I'm always here to help.

    K
    kimberlyscott76Author
    December 12, 2023

    When I click "launch" on the apps page, it just brings me to a blank page and does nothing.

    K
    Kevin_C
    December 12, 2023

    Thanks for the prompt response, Kimberly. Let me assist you in resolving the issue of why you're having trouble accessing the integrated app with QuickBooks (QBO).

     

    One of the possible reasons why you're facing difficulties while trying to launch the integrated program in QBO could be due to cached data and cookies stored in your web browser. Let's try making your invoices through an incognito window to confirm if it's a browser-related issue. Here are the shortcut keys to open an incognito window:

     

    • Google Chrome: press Ctrl + Shift + N
    • Mozilla Firefox: press Ctrl + Shift + P
    • Safari: press Command + Shift + N

     

    Once you're in incognito mode, log into your QBO account and open your Apps page again to access SportsEngine HQ. If it works using a private window, go back to your regular browser and clear the cache to improve the program's performance. Otherwise, using other supported browsers can be a good alternative too.

     

    However, if the issue persists, I'd suggest contacting our Technical Support Team. They have the tools to securely look into your account and can perform a screen-sharing session to investigate this behavior further.

     

    Feel free to reach out to me again if you have any other concerns or follow-up questions about managing the integrated apps in your QBO account. I'll be here and ready to help at any time. Goodbye for now!

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