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nd319
November 1, 2022
Question

Start and end time blank in generated reports

  • November 1, 2022
  • 1 reply
  • 0 views

I have my employees enter time through QBO where they provide a date of service, start time, end time, and client. When I go to generate the "Time Activities by Client Detail" report in QBO Plus and customize the columns to show "Start Time" and "End Time" they both show up as blank. When I click on one of the rows for each time entry, I see the start/end time in there. Why is QBO not correctly pulling the data from the time entries?

    1 reply

    MariaSoledadG
    MariaSoledadG
    November 1, 2022

    Let's perform some troubleshooting steps to help fix the issue, nd319.

     

    Display issues such as a blank page when running a report are possibly caused by piled-up cache files in your browser. We can do browser troubleshooting steps to get rid of any cache-related issues. You can launch a private window (incognito) and check if the start and end time is showing on the report. Here are the shortcut keys:

     

    • Press Ctrl + Shift + N (Google Chrome)
    • Ctrl + Shift + P (Firefox)
    • Control + Option + P (Safari)

     

    If it is showing the details, return to your default browser. Your cache and extensions are probably interfering with the scripts that QuickBooks is trying to run on the page. Clear the cache so you'll be able to work with a clean slate. If not, you can switch to a different browser.

     

    However, if you're still experiencing the same, I suggest reaching out to our support team to investigate further. They have the tools to be able to check why is this happening. They can also pull up your account in a secure environment. Furthermore, QuickBooks provides different reports that cater to your business and employees. For you to know what are these reports, check out this article for your guide: 
     

     

    Feel free to let me know if you have any questions about the reports. I'll always be right here to help you all the time.

    N
    nd319Author
    November 1, 2022

    New private window, different browser, clearing cache none of those worked.

      DHeraV
      DHeraV
      November 1, 2022

      Hi there, @nd319,

      I appreciate you for following the instructions provided by my colleague. As a workaround, you can continue manually clicking the rows for each time entry in the "Time Activities by Client Detail" report. I understand it's important for you to sort out this kind of issue.

      For the utmost priority in resolving your concern, I advise you to get in touch with our QuickBooks Online Support Experts.

      Here's how: 

      1. Select Help (?).
      2. Select the Search tab to get started:
      3. Select Contact Us.
      4. Enter the topic of your concern.
      5. Select Continue.
      6. Select either Chat, Appointment, or Callback.

      I'll also add an article you can refer to for future use if you wish  to filter and save your reports in QBO: 
      Memorize reports in QuickBooks Online.

      Feel free to add a reply if you need further assistance with your reports. Keep safe.

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