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GingerTexas
November 30, 2023
Question

Statement writer is not creating a pdf report

  • November 30, 2023
  • 1 reply
  • 0 views

It has been a few years since I have used Statement Writer.  The Balance Sheet and Income Statement are exporting to excel just fine, but when I try to view the pdf of the entire report, nothing happens.  The pdf file is not created (even though I have named the pdf file).  I am using QB Accountant Desktop 2023, Statement Writer version 15.0.1.0, Windows 10, Excel 2019, Adobe Acrobat version 23.006.20380.0

 

Any suggestions?

 

I have done the following already, so please only post fixes that do NOT include: updating QB, updating Statement Writer, verifying and rebuilding my quickbooks file or restarting my computer.

1 reply

S
SirielJeaB
November 30, 2023

Thank you for your efforts in troubleshooting, Ginger.

 

I have a set of steps that can help address performance issues when using QuickBooks Statement Writer (QSW). However, please ensure that you haven't already attempted these instructions. Here's what you need to do:

 

  1. Update QuickBooks Desktop to the latest release.
  2. Download the latest version of QSW.
  3. Adjust the Windows settings.
  4. Verify that Excel is compatible.
  5. Change the method of accessing the .QSM file.
  6. Refresh QSW's access permissions.
  7. Run the QuickBooks Statement Writer Diagnosis.
  8. Review the .log file.
  9. Edit the QBDSK.INI file.

 

For detailed instructions on the above process, refer to this article: Fix problems with Statement Writer.

 

You may also find this article helpful in addressing PDF and printing issues: Fix PDF and Print problems with QuickBooks Desktop.

 

Furthermore, it's beneficial to understand the advantages of the Accountant File Transfer Service (ACFT) in QuickBooks Desktop: Learn about the Accountant's File Transfer Service.

 

I'm looking forward to your response if you have further questions about creating a PDF report within the program. The Community space is available around the clock. Keep safe.

G
GingerTexasAuthor
December 4, 2023

Thank you for your reply, however, it was not helpful.  I am not having any trouble with excel, I have read the articles mentioned and it is also not helpful.  I am really  more interested in the community experience with QuickBooks Statement Writer (QSM) lately...there are not a lot of current resources on the internet.  Just wondering if QSM is going to become non-useful as Intuit pushes everyone to QBO, and does not invest any resources into updating the software.

Clark_B
Clark_B
December 4, 2023

Hello there, @Ginger11_2.

 

I understand the importance of creating a PDF report through a statement report in QuickBooks Desktop (QBDT).

 

I appreciate your for performing the troubleshooting steps to fix the issue. Since it persists, I suggest contacting our support to further check what's causing this and determine possible solutions. Rest assured, our product engineers are working diligently to find a resolution for this issue.

 

Here's how:

  1. Click the Help menu.
  2. Select QuickBooks Desktop Help/Contact Us.
  3. Enter a brief description of your concern, and select Continue.
  4. Sign in to your Intuit Account, and select continue.
  5. Select chat with us or Have us call you.

 

These are the Support hours for Pro, Premier, Plus

  • M-F 6 AM to 6 PM

For Enterprise, It's any time, any day.

 

You may also refer to this article for more detailed steps in contacting customer support.

 

For reference, I'll add this article to allow you to customize any report that you generate: Customize reports in QuickBooks Desktop.

 

Please feel free to reach us out again, if you have further concerns about contacting the support or other QBDT-related concerns. We're always available to help you out.

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