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J
JamesHumanity
October 14, 2024
Question

Stuck on saving invoices

  • October 14, 2024
  • 1 reply
  • 0 views

Hi Guys - Is anyone else having issues with saving invoices in QuickBooks Online? We've exhausted all of our options. We switched to several different computers. Different browsers. Purged all Cookies and Cache - Same thing. We make a change to an invoice and click on Save - and it just sits and sits with no save. We refresh the page and it reverts to the previously saved edition. 

 

Support is closed at the moment, so we're stuck. Any thoughts would be helpful. Thanks, fam. 

1 reply

M
MelroseV
October 14, 2024

I appreciate the time spent performing troubleshooting steps to fix the issue when saving your invoices to QuickBooks Online, @James11_2. Let me route you to the best person who can help you fix this one.

 

Since you've already performed the troubleshooting steps and it still hasn't worked out, I recommend contacting our customer support team. They have the resources to access your account securely and determine why you cannot save your invoices.

Here's how you can reach them:

 

  1. Select the Help icon and click the Search tab.
  2. Select Contact Us.
  3. Provide a brief description of the issue, then Continue.
  4. Choose between Chat with us and Have us call you.


For future reference, you can check this article to help you receive and track customer-paid invoices in your account: Record invoice payments in QuickBooks Online.

 

The Community Team is always ready to respond and assist if you have further questions about your invoices in QBO or have any other questions related to the program. We encourage you to utilize the comment section below for any queries. Keep safe.

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