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ccrnick
December 4, 2023
Question

Suddenly can't edit expenses - i'm primary admin with correct role permission, i've tried clearing cash, new browsers, rebooting, the View/Edit button is not visable now

  • December 4, 2023
  • 1 reply
  • 0 views
i've been doing the same work the same way for 3 years.  suddenly i do not have the view/edit button to the right of my expense entries. i've tried all of the ususal things - cleared cash, rebooted, checked permissions/roles and new browsers.  nothing helps.  online qbo help is pathetic.  please help!

1 reply

M
MirriamM
December 4, 2023

Hi there, ccrnick.

 

I want to ensure this gets resolved, and I appreciate you performing some troubleshooting steps to edit expenses in QuickBooks Online (QBO). Since you're still unable to edit an expense transaction on your end and the view/edit button is not visible, let me direct you to the right support team by contacting our QuickBooks Support Team. They have the tools to pull up your account in a secure environment and perform a screen-sharing session so they can take a closer look and come up with a fix.

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

 

For future reference, here's a great resource to help you close out your current year and prepare for the new year in QuickBooks with your accountant: Year-end guide for QuickBooks Online.

 

If you have other questions concerning QuickBooks, let me know in the comment section below. I'm always here to help. Have a good one!

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