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C
clc44
April 8, 2023
Question

Suddenly getting red message "unexpected tax line found. unable to save transaction) while creating invoice. Now I can't bill my clients or save & print/email invoices?

  • April 8, 2023
  • 3 replies
  • 0 views
How can I get rid of this message? I can't use my QB online program at all! please help

3 replies

MariaSoledadG
MariaSoledadG
April 8, 2023

Let's make sure to fix the error that you're getting, clc44.

 

An overload browser may sometimes cause problems with loading or formatting issues on a website, like missing images or buttons that don't respond when clicked. This also includes errors that you're getting when trying to do some processes in QuickBooks.

 

You'll want to log in to your account using a private browser (incognito) to check if you're still seeing the error. I've provided the shortcut keys below so you can follow them:

 

  • Press Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control + Option + P (Safari)
  • Press Ctrl + Shift + N (Microsoft Edge)

 

If you're able to use your QuickBooks Online (QBO) without issues, return to your default browser and clear the cache so you'll be able to work with a clean slate. Your cache and extensions are probably interfering with the scripts QuickBooks is trying to run on the page.

 

However, if you're still experiencing the same, you'll want to switch to a different browser instead.

 

Furthermore, learn how to add links to invoices so customers can pay you online. I've added this article for more details: Take And Process Payments In QuickBooks Online With QuickBooks Payments.

 

Keep in touch if you have any other concerns when creating invoices in QuickBooks. I'll always be right here to further assist you.

C
clc44Author
April 10, 2023

Tried all your suggestions but still getting same error message! Can’t send or save or print invoices!

J
Jipsy101
April 18, 2023

I am also getting these notifications and tried all these items that were suggested.. Still getting the error..

    AlcaeusF
    AlcaeusF
    April 18, 2023

    I'd like to route you to the best support available that can check this error, Jipsy.

     

    Since you're still getting the same results after executing the steps shared by my colleague above, I highly suggest contacting our Support team. They have a especial tool that can check your account and the error message you're having. They can also perform other troubleshooting steps if necessary.

     

    Here's how to reach them:

     

    1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
    2. Select a suggested option, or type a question or topic you need help with.
    3. Tick Contact Us and choose a way to connect with us.

     

    To check for our Support hours, please refer to this article: QuickBooks Online Support.

     

    For more information about managing invoices in QBO, consider checking out this article: Create invoices in QuickBooks Online.

     

    I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.

     

    Please know I'm only a post away if you have more questions about invoices or anything else. I'm always here to answer them. Keep safe.

    W
    welshlandscapemgmt
    December 18, 2023

    I cannot save or print invoices with this message coming up either. Cleared Cache, changed browser, changed tax to manual entry to automated, changed template. No luck. Everything worked fine a few months ago.

      1
      13 Stripes Lawncare LLC
      April 23, 2023

      Fixed mine by editing the customers tax rate to "Based on location" instead of a manually entered sales tax rate.. No more red message and am able to save invoices and estimates.

        J
        JulietATerry
        May 1, 2023

        Thanks for this fix!! I don't know why it works, but changing my clients' tax status to Based on Location allowed me to send all my monthly invoices. Clearly this is some bug that Quickbooks needs to work out. Why allow us to set a client's tax status in their profile if it isn't going to work? But again, thanks so much for having the workaround.

          R
          Rob156
          December 20, 2023

          This worked for me too, but only after losing 15 minutes worth of work updating an invoice. Very frustrating. Quickbooks has been making changes it doesn't tell users about adding features we don't need or want, while raising prices. Best way to push customers out the door.

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