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Gary_Pickles
February 10, 2024
Question

Syncing Clover Doubles Income

  • February 10, 2024
  • 1 reply
  • 0 views

Last year I purchased a clover CC reader as my register. When I set up the account sync with my QBO it created a new Other Current Asset account. Now I my income is being recorded as deposits and as clover sales. When I make my bank deposits it does not show any way to match these deposits to the clover sales account. Is there any work around for this issues? 

1 reply

J
JanbonN
February 10, 2024

Welcome to the Community space, Gary. I'm here to share some details about the syncing issue you are experiencing with QuickBooks Online (QBO).

 

QBO only relies on the data that Clover sends over. To check why it created a new Other Current Asset account, I suggest contacting their customer support. They have the tools to help you review the mapping of the accounts. 

 

Moreover, you can inquire about turning off the automatic deposit creation feature. This way, only the sales themselves will be recorded in QBO. Then, you can manually record the bank deposits without double-entry issues.

 

Furthermore, to fix the double income you're experiencing, you can consider deleting the deposits that you can't match.

 

Additionally, ensure that you reconcile your accounts to keep them accurate and up to date.

 

You're always welcome to leave a reply below if you need assistance and information with your syncing concerns. We're available 24/7 to help. 

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