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July 24, 2024
Question

System administration voided an ach payment I made to a vendor?

  • July 24, 2024
  • 1 reply
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I made a payment to a vendor using the ACH method in QB and the system administration voided the payment but it cleared through my bank

1 reply

July 24, 2024

Let me address your concern about the voided payment, Aaron.

 

When we void a payment in QuickBooks Online (QBO), it doesn’t automatically reverse the transaction with your bank. To address this, follow these steps:

 

If you haven’t already, void the payment in QuickBooks Online by following these steps:

  1. Sign in to your QuickBooks Online account.
  2. Go to Bookkeeping.
  3. Select Transactions, then choose the All Sales tab.
  4. Locate the sales receipt or invoice you want to void.
  5. In the Action column, select Void from the dropdown.
  6. Confirm the void action by selecting Yes.
  7. If you need a printed copy, choose Print from the dropdown in the Action column.

 

Please know that even after voiding the payment in QBO, the bank transaction might still show as cleared because the voided transaction in QBO doesn’t automatically reverse the bank transaction.

 

With this, I suggest verifying the bank account associated with the payment to ensure it reflects the voided status.

 

Once done, reconcile your accounts accurately and then mark the voided payment as cleared in QBO:

  1. Go to the Chart of Accounts.
  2. Select the bank account where you deposited the payment.
  3. Locate the voided payment transaction.
  4. Mark it as cleared to match it with the bank record.

 

Additionally, you can check out this article to learn more about QuickBooks Bill Pay: QuickBooks Bill Pay for QuickBooks Online.

 

Also, this link can help you how to handle vendor transactions, track payments, and other relevant information: Expenses and Vendors.

 

However, if your experience differs from what we discussed above, please provide more details.

 

Let me know if you have further concerns about the voided payments or need assistance with QuickBooks. Keep safe.