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stacymae
October 19, 2020
Question

System-recorded fee for QuickBooks Payments. Fee-name: DiscountRateFee, fee-type: Daily

  • October 19, 2020
  • 2 replies
  • 0 views

Hello,

 

I am wondering how I would find an invoice for Intuit payments not the monthly billing?  The fee is showing in bank feed as QuickBooks Payments Details with this note: System-recorded fee for QuickBooks Payments. Fee-name: DiscountRateFee, fee-type: Daily.

I know how to locate other monthly invoices but unsure where to locate this.  Any help is greatly appreciated.

2 replies

R
ReyJohn_D
October 19, 2020

I can share some info and steps to ensure you can find the invoice payments in QuickBooks Online (QBO), @stacymae.

 

There are two ways to check all your invoice payments (for QuickBooks Payments account). First is through the Accounts and Settings page  and the second one is by logging in to your Merchant Service Center account. 

 

For the first option, here's how:

 

  1. Click the Gear icon at the top, and then select Account and Settings.
  2. Choose the Payments tab, and then check the invoice payments from there.

For the second way, you can log in to your  Merchant Service Center account, and then review the invoice payments history from there.

 

If you're unable to locate them, you can contact our support team for further assistance. This way, they'll be able to check your account in a secure space and provide you more info about it. Here's how:

 

  1. Access this website: Contact Payments Support.
  2. Go to the QuickBooks Online with Payments & Merchant Service Center section. 
  3. Then, follow the steps provided to contact them.

If you wish to know the customer payments' deposit speeds, please refer to this article for the complete steps: Find out when QuickBooks Payments deposit customer payments.

 

Also, you can pull up the Invoices and Received Payments report to know all the payments you’ve received and the invoices that go with them. Just go to the Reports menu, and then select the said report from the Who owes you section.

 

I've got your back if you have more questions about managing your payments in QBO. Just add your reply in the comment section so I can get back to you right away. Take care and have a great day.

9
9130 3526 0927 4106
April 27, 2022

My Quickbooks Online is showing two deposits and two fees for each transaction that affects my register bank balance in QB online.  One from Inuit and one from "system recorded fee..:"  How do I stop the "system recorded fee"?  

 

Or fix it so it only shows one for each transaction?

    D
    DebSheenD
    February 3, 2024

    Hi there.

     

    We want to give you the information you need to help you determine where those charges are coming from. With that said, we'd recommend contacting our Customer Care Team. This way, they can access your account in a secure environment and conduct a further investigation to determine where these charges added to your yearly subscription fee are coming from. To get you going, these are the steps:

     

    1. Sign in to your QuickBooks Online company.
    2. Select Help (?) at the top right.
    3. Select or type Contact Us.
    4. Enter your concern, then select Let's talk.
    5. Choose Start a chat.

     

    Visit this page for more details: Contact Payments or Point of Sale Support.

     

    Additionally, you may check this article to learn more about fees when using QB Payments: Standard Payment Fees & Rates.


    We're open 24/7 if you need assistance performing specific tasks or accomplishing goals inside QuickBooks. Feel free to drop by. Rest assured. We've got you covered. Take care, and have a nice day!

    B
    bruce17
    March 23, 2021

    I received this note, plus an additional fee the following day which tied to the invoice being paid.

    This first one was not tied to an invoice.

     

    LieraMarie_A
    LieraMarie_A
    March 23, 2021

    I'm here to point you in the right direction to address your concern right away, @bruce17.

    I'd recommend reaching out to our QuickBooks Payments support. They can take a closer look at your account and verify the fee not tied to an invoice. 

     

    You can contact them through your QuickBooks Online account. Here's how:

    1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
    2. Select Talk to a Human.
    3. Enter a short description of your concern and press Enter.
    4. Click I still need a human.
    5. Select Contact Us to connect with our live support.
    6. Choose Get a callback.

     

    To reach us on time, our Live Help is available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM on Saturdays. For more details, refer to this link: Contact Payments.
     

    For your reference, check out this article to learn about payment processing fees: Standard Payment Fees & Rates.

     

    This should point you in the right direction. You can always visit us here in the Community should you have any further questions or concerns. I'll be around to help you.

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