The "billable" button is dead and not working. I checked settings and it is turned on but nothing happens when I click it. How do I fix this?

Thank you for reviewing your settings to ensure the billable feature is enabled, @horseriderid. Let me share some news about this.

Please know there's an ongoing investigation regarding the billable expense feature not working properly. With this, I recommend reaching out to our Support Team. They can add you to the list of affected users so you get updates when available.

Here's how:

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

Note our operating hours so you can contact us at your convenience. For other ways to reach us, refer to this article: QuickBooks Online Support.

Once everything is settled, check out this guide to proceed with the recording: Enter billable expenses in QuickBooks Online.

Bookmark these articles to learn what more you can do with this feature:

• Enter Billable Time by Job
• Remove a Billable Expense Charge

Be assured that we'll update this thread once fixes are shared. If you have any other billable expenses or sales concerns, don't hesitate to add them below. I'll be here to help you out.