Skip to main content
T
tonya-heiseelect
January 2, 2024
Question

The CHAT PEOPLE KEEP LEAVING CHAT WITHOUT EXPLANATION AFTER BEING ON HOLD FOR 15 PLUS MINUTES- QBO TECH IN THE ADVANCED DO THIS ALL THE TIME

  • January 2, 2024
  • 1 reply
  • 0 views
I pay for premium service yet chat keep hanging up on me after being in the chat asking for help

    1 reply

    A
    ArielI
    January 2, 2024

    Hello, @tonya-heiseelect.

     

    I completely understand how crucial it is for you to have someone to talk to when you need to express your concerns and queries. Please know that we are committed to making things right and ensuring you have a positive experience with us.

     

    I would be glad to assist you with your concerns. Could you please provide me with more information so that I can better understand your situation and offer you the best possible solution?

     

    The comment section is always open for your concerns. You can reply below, and we'll respond to you as soon as possible.

    T
    TPalaniuk1970
    January 4, 2024

    While I appreciate your reply.   The ability to actually get true help is almost non existent.  I have spent no less than 15 hours trying to migrate my company back to desktop.  I have paid for three months of payroll service that is NON usable.  I have spent hours of time with tech, on chat, on phone without any resolution.  I am not able to set up payroll in Desktop because Online will not release the direct EFT  function, even after I cancelled payroll service.   They do not want you to go  back to desktop so are making it nearly impossible to do so.

     

    To say i dislike this software is an understatement.  The fact that they own your books is insane.  The fact that they say what you can and cant do with your books is criminal in my opinion.

     

    So with that being said.   I do not have any faith that you can or will help me.   I do have faith that you will continue to charge for services not received but promised. 

      Terms & ConditionsAccessibility statement