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daybreakerlawnca
March 11, 2023
Solved

There appears to be a glitch in QBO with regards to check number advancement?

  • March 11, 2023
  • 1 reply
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Whenever I click the "Write checks" button on the dashboard its does not auto populate with the correct number in sequence based on the last check number I used.  I have noticed that when I print a check the correct "next check number" does display correctly on that screen.  However, when I go to write my next check, the correct number does not show.  I sometimes advance in numbers as I keep some blank checks with me should I need to hand write one.  In my instance, it is currently stuck on #1340, a number I never used, likely because I made an error when writing it, and as such discarded it and moved to the next one.  

I did not have this problem on QB desktop, whenever I would write a check it would populate with the next number in sequence based on the last check that I entered.  If I advanced this number manually for the aforementioned reason, it would reflect this when I would write my next check.

Is there to setting to fix this?  Or is this a glitch in the program yet to be identified/addressed?
    Best answer by BigRedConsulting

    QuickBooks Online copies the QuickBooks Desktop design for printing checks.

     

    Here's the scoop:

    Each bank account in QuickBooks keeps track of two check-numbering sequences: One for print stock and one for hand checks.

     

    The assumption is that you'll print checks using printer check stock and hand write checks from a checkbook of standard checks (one you'd carry around) - where the two types of checks each have their own numbering sequence.

     

    QuickBooks does not expect you to raid your printer for the next computer check and then hand write it. If you do that, then you're fighting the design - paddling up a creek without a paddle. 🙂

     

    So, when you record checks "to print later", and then go to the batch printing feature, the check number that appears there should be the next check number from your computer check stock - incremented from the last check you printed.  And, when you record a check with a check number, that number is your next standard 'hand written' check number.

     

    It does appear that in the history of this thread, the hand check number on the check form was reportedly getting 'stuck' at a certain point, but that is no longer happening for me.  If it was a bug it has been fixed.

     

    And so...

    If you record a new check, not "to print later" but with your next check number (from your hand checks), and pick Save and new as you record it, you should see the default check number on the new check increment by one. And, when you return to the batch-printing window, the check number there should be incremented by one from the last check you printed. If so, then QuickBooks is working as designed.

    1 reply

    R
    RoseJillB
    March 11, 2023

    Hi there, daybreaker.

     

    Let me share insights about writing checks in QuickBooks Online (QBO).

     

    The application will automatically assign a transaction number to your check once created. In your case, I recommend performing a browser. This fix will assist in getting rid of the frequent errors that hinder the application's effectiveness. 

     

    Please start by opening a private window in your browser. It identifies the cache, which frequently causes odd behavior in browsers. The keyboard shortcuts for launching a private browser are as follows:

     

    • Google Chrome: press Ctrl + Shift + N
    • Mozilla Firefox: press Ctrl + Shift + P
    • Microsoft Edge: press Ctrl + Shift + P
    • Safari: press Command + Shift +N

     

    Once done, proceed to clear the cache in the browser to prevent this from happening again. If you have another supported browser, you can choose that instead.

     

    Furthermore, feel free to browse this article to learn more about creating and recording checks in QBO.

     

    Let me know if you have more questions about transaction numbers in QBO. The Community always has your back. Have a good one!

    D
    daybreakerlawncaAuthor
    March 17, 2023

    Hello,

     

    I tried all of the options you suggested and it did not work.  The populated field for the next check number remains at 1340 and I must manually input the correct check number each time I create a new check.  I created 2 new checks after completing the steps you provided and both times it auto-populated with 1340 as the check number and I had to manually enter the correct number in sequence.

     

    Any further suggestions, or is this indicative of a problem that Intuit needs to correct?

      Daniela_A
      Daniela_A
      March 17, 2023

      I appreciate your effort in adhering to the steps provided by my colleague above, @daybreakerlawnca.

       

      As I have replicated your concern, the sequence number when writing checks are working as it should. 

       

      At times, QuickBooks will have behind-the-scenes glitches or errors that occur. Don't worry, our Customer Support Team can take a further look at your account to see why this is happening and raise a ticket to our engineering team, if necessary.

       

      Here's how:

       

      1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
      2. Select Talk to a Human.
      3. Enter a short description of your concern and press Enter.
      4. Click I still need a human.
      5. Select Contact Us to connect with our live support.
      6. Choose Get a callback.

       

      Additionally, if you need a hand figuring out which check numbers have been used in QuickBooks so far, check out the guide here on creating a check number report to help you sort them.

       

      You can reach out to QuickBooks Community again if you need additional assistance. Simply click reply and I'll get back to you as soon as I can. Have a good one.

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