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Ced050102
October 25, 2023
Question

There is a long list of credit cards on a customer account and the charge card button does not appear.

  • October 25, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

JaeAnnC
JaeAnnC
October 25, 2023

Thanks for reaching out to us, @Ced050102.

 

I'll be happy to help resolve your issue, but I need more details, so I can come up with a more appropriate response.

 

May I know which part of the customer's account you wish to see the Charge Card button? You may also include screenshots so I can have a visual of the issue.

 

We're looking forward to your response, @Ced050102. To leave one, click the Reply button. We'll be sure to get back to you right away to assist you further. Stay safe and have a wonderful rest of the day!

C
Ced050102Author
October 25, 2023

Attached is what I see on my phone screen. The charge card green button is not in view at the bottom due to so many cards on file.

S
SirielJeaB
October 25, 2023

Hello there, @Ced050102. Thanks for your prompt response with a screenshot. 

 

QuickBooks system periodically exhibits strange behavior due to sync or latency issues. Let's refresh the application to isolate the problem. It's the same as clearing the cache from your web browser. 

 

For iOS:

 

  1. Go to the Help menu.
  2. Select Reset App Data.
  3. Click on OK.

 

For Android:

 

  1. Proceed to the Home menu or tap the three dots in the right upper right corner.
  2. Tap on Settings.
  3. Select Refresh Data.
  4. Click on Yes.

 

Moreover, check this article to learn which QuickBooks Online mobile app features support on mobile devices: Compare mobile app features.

 

Drop by again if you have other QuickBooks-related concerns. We're available 24/7 to help you. Have a nice day.

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