Skip to main content
R
rocksolidav
January 6, 2024
Question

There is a "View Details" Button then a "Looking for a Way To Pay" all of a sudden appearing with client invoices. This is delaying clients from paying. How do I Remove??

  • January 6, 2024
  • 3 replies
  • 0 views
They now click on this and I receive an email saying they need help while my Venmo/Zelle info is already on invoice which has been there for years with no issues. There are no online payment links checked in my settings. This is beyond infuriating as has never been an issue till now.

3 replies

Adrian_A
Adrian_A
January 6, 2024

Hi rocksolidav,

 

Your client may be experiencing some browser-related issues when paying invoices. Let's fix it by performing some steps. 

 

Before doing so, can you share a screenshot of the buttons that you're clients are seeing when paying invoices?

 

In the meantime, let's fix this by performing some troubleshooting steps. To begin with, let them log into an incognito window and pay the transaction from there. They can use these keyboard keys to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge & Mozilla Firefox: Ctrl + Shift + P
  • Safari: Control + Option + P

 

If they're able to get rid of the mentioned buttons, they can continue paying invoices on a regular browser and clear its cache. Piled cache can also be the reason for some unexpected issues on the opened pages. 

 

They can also switch to a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.

 

Furthermore, I've added this reference on how you can manage electronic payments: Take and process payments online.

 

Don't hesitate to get back to us whenever you have 

R
rocksolidavAuthor
January 6, 2024

Maybe I wasn't clear on my question. What I need to accomplish is have "NO" links for payment via Quickbooks that are appearing on the client end with the invoice. I want nothing more than the Invoice to be sent.

I have all payment options noted on my invoice. It has been this way for 10 years and all of a sudden they are seeing links to pay. Something has changed and not by me. All boxes have been unchecked in my settings that would enable payments. If I can't resolve this I'll simply change to another service as this is a hindrance on my clients paying as they always have with no issues.

 

Thank You In Advance for any Guidance

Rob

J
Jelayca V
January 6, 2024

I understand the challenges you are facing with regard to removing the payment link in your invoices, Rob. Rest assured that I'm here to help. 

 

There are two ways to remove the payment link from the invoice. Firstly, you can turn off the online payments option within the invoice by going to the Print or Preview section at the bottom of the invoice page. Then, uncheck the Add a Pay invoice link and Add a QR Code options. 

 

However, if you have already unchecked these boxes in your settings and still facing the issue, I recommend reaching out to QuickBooks Payments Support team for further assistance. They will help you identify the root cause of the issue and provide a solution to resolve it. To contact them , here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select or type Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us: Ask the community or Start a chat with a support expert.

 

You can contact them from Monday to Friday, 6 AM to 6 PM PT. 

 

Additionally, here's an article that will guide you in managing invoice payments in QBO: Record invoice payments in QuickBooks Online.

 

Let me know if you have further questions about managing your invoices in QBO. I'm always here to help you in any way I can. Take care!

T
Tom Kaeslin
May 30, 2024

I have exactly the same issue. Our members are immediately clicking on the "View Details" Button instead of looking for the attachments - with the result that I receive lots of emails requesting some more information about how we would like to be paid. This is very confusing. anyone found a Solution to get rid of that "View Details" Button? 
would make our life easier and better !
Thanks

T
Tom Kaeslin
May 30, 2024

I found the solution to get rid of the "View Details" Button. 
See screenshot attached. 
Go to Online Delivery - choose short summary, PDF, Plain Text - with that the customer will only see the standard text which you entered and the PDF. 

 

M
MATT263
December 6, 2024

thank you tom !!! finally there confusing ad is out of my invoices 

Terms & ConditionsAccessibility statement