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September 6, 2024
Question

This app is garbage. I can never send invoices. You take my money but i cant even bill a dam invoice garbage app. alwyas has issues but wanna up the rates for trash

  • September 6, 2024
  • 1 reply
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1 reply

JaeAnnC
September 6, 2024

I see how the QuickBooks Self-Employed (QBSE) mobile app has raised some concerns, @Jmartinezwelding. I'll help you perform some mobile troubleshooting steps so you can resume sending invoices.

 

First, we recommend updating your QBSE app to the latest version to receive the most recent features and fixes. 

 

In some cases, a cache stores temporary data to enhance app performance and user experience. However, this can lead to various mobile app issues when it becomes outdated or corrupted. That said, clearing the app data can help eliminate common problems while using the app. I'll share the steps below.

 

For iOS:

 

  1. Go to Settings.
  2. Select Setting General iPhone Storage.
  3. Choose the Offload App button.

 

For Android:

 

  1. Go to Menu ☰, then tap More Options ⋮.
  2. Tap Settings, then Refresh Data.
  3. Tap YES to confirm.

 

If the issue persists, I recommend sending invoices using a supported mobile web browser.

 

Furthermore, you're responsible for collecting sales tax for the products and services you sell. You can check out this article on how to record it in QBSE: Manually track sales tax in QuickBooks Self-Employed.

 

Please don't hesitate to return to the Community forum for additional concerns with sending invoices. Our team is always on the go to assist. Keep safe.