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Office-1909
May 31, 2024
Question

To show a customer still owes on an invoice after a refund you have to delete the original payment correct? Will that mess up the deposit>

  • May 31, 2024
  • 1 reply
  • 0 views
Service a Hospital with different locations which all have different accounts. Received a payment for a location that had already paid on an invoice and didn't have any open invoices so instead of leaving a credit on that account I sent an email asking if they'd like me to apply the payment to a different locations account which they replied yes and told me which account to do so. Well, I guess they were not supposed to tell me to do that and I had to give them a refund.  Did the check, did the payment. Now to show that this account still owes on that invoice I applied that extra payment to I have to go into that payment and delete it correct? But then is that going to mess up my group deposit that its with? This is where I'm stuck. Please help! Thank you!

1 reply

JoesemM
JoesemM
May 31, 2024

Hello there, Office-1909.

 

It appears that you have received the payment and have also issued a refund. In this case, you can delete the payment that is linked to the invoice so that it will appear as open again.

 

To delete the payment, you may follow the steps below:

 

  1. Go to Sales, then select All Sales (Take me there).
  2. Filter the Type, Date, and Customer.
  3. Click the invoice that you want to modify.
  4. The invoice is marked as Paid, tap on the payment link to open the payment linked to it.
  5. Delete the payment from the More button.
  6. Tap the Delete button to confirm the action.

 

For more details about the process above, see this article: Void or delete transactions in QuickBooks Online.

 

Regarding the group deposit, if you deposit them into the Undeposited funds, you can delete the payment from the bank register. However, you can exclude them if it's a downloaded deposit. Excluding a transaction doesn’t appear in any account registers or financial reports.

 

For more details, about the process of deleting a deposit, you may open these articles:

 

 

Furthermore, I will be sharing these resources that will guide you on other ways to handle a refund and how to review your accounts for reconciliation:

 

 

You can always comment below if you have any clarifications or concerns with your refunds or deposits. I'm always here to help. Stay safe.

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