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2 replies

MorganB
MorganB
February 11, 2025

Thanks for joining us here in the Community, Jupchurch.

 

I want to make sure you're able to view the correct Transaction Journal report in your QuickBooks Online Accountant account.

 

As an initial troubleshooting step, I recommend clearing the browser cache. The cache is in place to collect frequently used data to make loading web pages quicker and easier. If the cache becomes too full it can potentially cause certain viewing and performance errors within the system. Clearing it will remove anything that's preventing the report from loading properly. Here's how to get this done in Chrome for example:

 

1. At the top right, click More (three vertical dots).
2. Click More tools and then Clear browsing data.
3. At the top, choose a time range. To delete everything, select All time.
4. Check the boxes next to "Cookies and other site data" and "Cached images and files."
5. Click Clear data.
 

The following article provides similar steps for other browsers: Clear cache and cookies to fix issues when using QuickBooks Online

J
JupchurchAuthor
February 11, 2025

I did that and it is still showing the exact same thing

    MorganB
    MorganB
    February 11, 2025

    Thank you for giving that a try, Jupchurch.

     

    Since the problem is persisting, I recommend reaching out to a member of the QuickBooks Online Support Team. Agents have specialized tools, such as the ability to share your screen, to take a closer look at your account to determine what is causing this issue. Here's how how to get in touch with the team:

     

    1. Click the Help (?) button.
    2. Select either tab to get started:
      - Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
      - Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
        a. Start a chat with a support expert.
        b. Get a callback from the next available expert.
     

    This link provides these steps if you ever need them again in the future: QuickBooks Online Support

     

    Feel free to drop a comment below if you have any other questions. I'll be here to help in any way that I can.

    Rainflurry
    Rainflurry
    February 11, 2025

    @Jupchurch 

     

    Any chance that when you sold the inventory item on this invoice, you oversold it creating negative inventory?  When you oversell an inventory item in QB, the oversold units don't have accurate COGS, so QB will make adjustments like this.    

      J
      JupchurchAuthor
      February 11, 2025

      Ok the deal is that the company started in April and we started quickbook in September. Everything was transfered over, well almost everything. The invoices were but some of the purchases were not. So when some invoices were purchased it put the inventory in negetive. We are a compay that is pretty much a middle man for chemicals. So we purchase chemicals for a customer and the vender delivers them to the customer. Vender bills us, we bill customer at a mark up.

      Rainflurry
      Rainflurry
      February 12, 2025

      @Jupchurch 

       

      "The invoices were but some of the purchases were not. So when some invoices were purchased it put the inventory in negetive."

       

      That's why this happened.  Letting your inventory go negative causes all sorts of weirdness in QB.  QB has to go back and update your COGS when you oversell an item when you finally receive the product.  That's because it was unable to accurately calculate COGS at the time you oversold the item because it didn't know the actual cost of the items on the invoice.  

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