Hi there, @devon13. Thanks for reaching out here in the Community. I'll share some insights about your concern, along with a workaround so you can proceed to get your things done.
As I check here on my end, the feature that you're trying to access here in QuickBooks Online Essential is unavailable. QuickBooks Online (QBO) does, however, have a feature called Project. It works similarly to job costing in QuickBooks Desktop, and it assists you in organizing and tracking all moving parts.
In QBO, you can create a dummy customer to track projects. On the other hand, you can consider upgrading your subscription to QBO Plus or Advanced to utilize the Project feature.
In case you'd like to upgrade your subscription, feel free to visit this article for the steps: Upgrade your QuickBooks Online subscription.
Additionally, here are some articles that you can visit in case you'd want to create and manage classes or track your transactions by class in QuickBooks Online:
You're welcome to post here again if you have any additional QuickBooks-related concerns. Our dedicated experts are always ready to help you get those concerns resolve so you can so you can get back on track with your business. Thanks for choosing QuickBooks, have a good one, @devon13!
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