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May 30, 2024
Question

Unable to add or edit customers, no SAVE button at the bottom.

  • May 30, 2024
  • 1 reply
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1 reply

JaeAnnC
May 30, 2024

Let me assist you with some troubleshooting steps to help you access the Save button when adding or editing customers in QuickBooks Online (QBO), Christopher.

 

First, it's worth considering that your taskbar is set to auto-hide mode, which conceals the Save button. You can disable this option or adjust your browser size to uncover the bottom part of your QBO screen. To do that, I recommend searching the instructions online depending on your operating system.

 

Alternatively, let's troubleshoot your browser to rule out the possibility of a cache-related issue. You can do this by opening your account in a private window using the following keyboard shortcuts:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Shift + N

 

Once resolved, go back to your regular browser. Then, clear its cache or utilize another compatible one.

Moreover, I'll share this guide to inform your customers regarding their outstanding balances or invoices that will soon be overdue: Create and send customer statements in QuickBooks Online.

 

Please know we're only a couple of clicks away if you need further guidance with managing your customers in QBO. The Community team is active 24/7 to assist you further. Have a good one.