Question

unable to edit report group name

Forum|Forum|2 years ago
January 5, 2024
1 reply
0 views

Hi there

For a few weeks now, I have not been able to change the group name for reports. No matter which browser I use, the system just hangs.

Is there a glitch?

thank you

QuickBooks Online

Candice C

Good afternoon, @newyorktutor.

Thanks for coming back to the Community with a new question.

To clarify, I'll need to gather some additional information from you:

Is this happening to all of your reports?
If it's only happening to one report, please give me the name.
Any additional screenshots you have will help.

All of the details above will allow us to determine the next steps you need to take or to provide an answer as to why this is happening in your account. I'll be waiting for your response!

N

newyorktutorAuthor

Hi Candice

I only have two report groups. It is a problem for both of them. I can neither change the name of the group nor generate the group from that line. I have to run each report individually.

Thanks for your help

Adrian_A

I've got your back in ensuring you can modify the report group name, newyorktutor.

You may be experiencing some browser-related issues. Let's fix this by performing some troubleshooting steps.

To begin with, let's edit the report name on an incognito window. You can use these keyboard shortcuts to open one:

Google Chrome: Ctrl + Shift + N
Microsoft Edge & Mozilla Firefox: Ctrl + Shift + P
Safari: Control + Option + P

If you can modify the name, you can go back to a regular browser and clear its cache. Piled cache can also be the reason for some unexpected issues in QuickBooks. You can also use a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.

Furthermore, you can pin this link on how to manage reports in QuickBooks Online: Report features and specific reports.

I'm always around whenever you have other report-related concerns.

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