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beckypullin
November 1, 2024
Question

Unpaid bills report not exporting or printing with numbers

  • November 1, 2024
  • 2 replies
  • 0 views

Is anyone else having issues exporting to excel or PDF the unpaid bills report?  When I try to export it, only the top row exports- so no numbers are exporting.  Other reports are working fine.

    2 replies

    C
    CamelleT
    November 1, 2024

    I know the possible reason why only the top row is visible when exporting the Unpaid Bills report via Excel or PDF, Becky. Let me guide you through the measures to address this problem. 

     

    Since you mentioned that other reports are working fine, you could be experiencing a browser-related issue. Accumulated cache files sometimes cause unexpected behaviors within the program. To fix this, we can perform basic troubleshooting steps.

    Start by opening your QuickBooks Online (QBO) account using a private or incognito window. Refer to the keyboard shortcuts below:

     

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + N
    • Safari: Command + Shift + N

     

    Then, export the report again to Excel or PDF. If this resolves the problem, return to your default browser and clear its cache so the system can restart. Alternatively, you may utilize other supported browsers.

     

    However, if the issue persists, another option is to switch to Classic view and export the file. Here's how:

     

    1. Go to Reports and enter Unpaid Bills in the Find report by name search box.



    2. Tap Switch to classic view in the upper right corner.



    3. Click the Export icon and choose Export to Excel or Export to PDF.

                 



    Additionally, I'll drop this article to assist you in modifying the content and layout of your financial records: Customize reports in QuickBooks Online.

    Finally, to leverage the capabilities of your reports, consider using our QuickBooks Live Expert Assisted service. They are ready to offer guidance and share best practices based on extensive experience helping clients.

     

    I want to ensure you can successfully view your data when exporting the Unpaid Bills report, Becky. If you have other questions about running reports in QBO, post a reply below.

    C
    CK212
    November 4, 2024

    This started happening to me last week also.  I can only export it in the "classic" view.  

    R
    rvrfrf
    November 4, 2024

    Thanks for joining this thread, CK212.

     

    If you've already performed the troubleshooting steps provided by CamelleT, but are still not seeing numbers being exported on your Unpaid Bills report, I'd initially recommend confirming you're entering an appropriate date range for the report.

     

    In the event it continues occurring, you can try using a different device and/or internet connection. If it continues happening on other devices and internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

    They can be reached while you're signed in.

     

    Here's how:

     

    1. Use the Help (?) icon.
    2. Click Contact Us.
    3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
    4. Select Start messaging or Get a call.

     

    Be sure to review their support hours so you'll know when agents are available.

     

    I've also included a detailed resource about working with reports which may come in handy moving forward: Run a report

     

    Please don't hesitate to send a reply if there's any additional questions. Have a great Monday!

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