Unpaid Invoices

Hello there, @Jessiejai. Let me help you handle the unpaid invoices you're experiencing inside QuickBooks Desktop (QBDT).

When managing unpaid invoices, writing off bad debt when necessary is essential. Removing uncollectible amounts from your accounts receivable to ensure accurate financial statements. To make sure you followed the exact steps in writing off the bad debt, you can see the steps below:

To track the debt, add an expense account.

1. Go to the Lists menu, click the Chart of Accounts, and select Account and New.
2. Choose Expense, then Continue.
3. Have an Account Name. You can enter Bad Debt.
4. If done, hit Save and Close.

After that, close out the unpaid invoices.

1. Select Receive Payments in the Customers.
2. In the Received from the field, enter the customer's name.
3. Enter $0.00 for the Payment amount and select Discount and credits.
4. Type the amount to write off in the Amount of Discount field.
5. Choose the account you added in step 1 for Discount Account and select Done.
6. Click Save and Close.

Moreover, negative Accounts Receivable means your company owes something to your customer. You may zero out the negative AR balance depending on a situation through Journal Entry. With this, reaching your accountant is recommended for guidance and posting accounts.

You can also check this article to guide you with managing your receipts inside QBDT: Upload receipts to QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise.

Reply to this post for more questions about handling a debt in QBDT. I'm more than happy to assist. Take care!