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pennees
October 3, 2024
Question

Update V34.od R9 update 10/02/2024 changed Summarize Balance sheet and fonts

  • October 3, 2024
  • 1 reply
  • 0 views

Yesterday we applied the update V34.od R9 to our desktops. We use Quickbooks Accountant Desktop 2024. With this update, the summarize balance sheet has drastically changed, and the fonts shift on the reports when drilling down or access the reports.

did anyone else have this issue and how can it be resolved?

Thanks

 

    1 reply

    F
    FateCandylaneT
    October 3, 2024

    I can help you perform troubleshooting steps to resolve font displays in your Summarize Balance Sheet report, Pennes.

     

    In QuickBooks Desktop, you can first check the display settings of the program to enable clearer font modifications. To do this:

     

    1. Close QuickBooks Desktop.
    2. Open the Windows Start menu and type QuickBooks into the search. 
    3. Then, right-click the QuickBooks icon and select Open file location.
    4. In the folder, right-click the QuickBooks.exe file and click Properties.
    5. Go to the Compatibility tab and select the Disable display scaling on high DPI settings checkbox. You may also click Change high DPI settings and then Override high DPI scaling behavior.
    6. Once done, select Apply and OK.

     

    You can refer to Steps 2 and 3 outlined in this reference for more detailed information: Fix screen issues in QuickBooks Desktop.

     

    However, if the issue persist, let's run the Verify Rebuild Data tool to help resolve common issues in the program. Here's how:

     

    1. Go to the File menu and click Rebuild Data from Utilities.
    2. On the QuickBooks Information window, select OK. Follow the on-screen steps to save a backup.
    3. Let the tool repair your QuickBooks file.
    4. Once the tool finishes, click OK.
    5. Then, from the File menu, click Utilities and select Verify Data.
    6. Let the tool check your file for data issues.

     

    Once everything looks good, you may want to export reports to Excel so you can efficiently modify specific details into your overall data.

     

    I'll always be around on this thread for any additional queries when managing reports and display errors in your company file. Just let me know in the comments below. Keep safe!

    P
    penneesAuthor
    October 3, 2024

    Thanks. However you have misread the issue. There are two separate issues.

    1-The summarized balance sheet now only shows total assets and total liabilites-2 lines, instead of summarized the categories like fixed assets, bank, other liabilities, etc

    2- the fonts change on reports while the reports are being used. For example, a report for unpaid vendors starts at one font, if I drill down then return to the unpaid vendor report, the fonts are so small they are unreadable.

    These two events occurred after the V34.od R9 was installed.

     

    What is the issue?

      J
      Jelayca V
      October 3, 2024

      I can see the importance of having an accurate and readable reports, @pennees. I’m here to share some update about the changes after the V34.od R9 update.

      I want to inform you that following the recent R9 patch release, most customers using the 2024 Accountant Editions (both Premier and Enterprise) will soon have access to a new Zoom feature. This feature allows users to adjust font visibility in reports, addressing the font size issues you’ve encountered.

      This behavior is a result of the rollout of this Zoom feature. We expect all eligible Accountant users to have access by the end of this week, enabling you to manage font sizes effectively.

      On the other hand, if you do not see the Zoom feature, we can attempt a repair or reinstall of QuickBooks to ensure the update was installed properly as a workaround.

      If the issues persist after that, I recommend reaching out to our QuickBooks Desktop Support team for a more in-depth investigation regarding this.

      Additionally, here's an article to assist you down the line in saving a report's customization settings: Create, access and modify memorized reports.

      If you have further questions about customizing reports in QBDT, don't hesitate to reach out. I'm here to assist you every step of the way.

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