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prairiestreetaut
November 21, 2023
Question

Using template to enter a bill is freezing when using the a second time in a row. This has been going on for months. Support no help. Any one else having this issue?

  • November 21, 2023
  • 1 reply
  • 0 views
The payment terms is no longer functioning also.   Originally, If I used a bill template two times in a row, the system would refresh the screen back to the dashboard instead of the recurring template screen.  Now it just freezes as it is trying to save the bill.  I have talked to support and they are no help.   Apparently they could not escalate to someone truly technical.  Now that it freezes I am stuck.   HELP!!!!!!

1 reply

S
ShyMae
November 21, 2023

I know that this has been challenging for you, @prairiestreetaut.

 

I understand the importance of having a seamless process when creating a recurring bill. I'm here to help you resolve this so you won't encounter any issues and be able to select payment terms. 

 

First, let's use a private window. Sometimes, QuickBooks may be poorly configured due to locally stored internet cache files, which can contribute to the software's unusual behavior. Here are the keyboard shortcuts:

 

  • Google Chrome and Microsoft Edge: Ctrl+ Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If it's a success, return to your regular browser. Then, clear your cache to refresh website preferences and remove temporary files that may interfere with QBO. On the other hand, you may also use other supported web browsers. 

Once you've paid your vendor, you may use the pay bills feature to mark the bill as paid.

 

You can tap the reply button for further assistance regarding bill transactions and recurring templates. I assure you that we're here to help you anytime. Your experience is our topmost priority.

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prairiestreetautAuthor
December 13, 2023

problem had already been tested in private window.  This was a technical problem, not a user, browser or computer issue.

R
Rea_M
December 14, 2023

We appreciate you performing the recommended troubleshooting steps for resolving your issue with using bill templates in QuickBooks Online (QBO), prairiestreetaut. We encourage you to contact the next available support option to further investigate this matter.

 

To do this, here's how:

 

  1. Sign in to your QBO company.
  2. Go to the Help (?) menu.
  3. Select the Search tab.
  4. Click the Contact Us button.
  5. Enter a brief description of your concern in the What can we help you with? field.
  6. Select Continue.
  7. Choose a way to connect with us (Send a message / Chat or Get a callback / Callback).

 

Once everything is all set, you may want to check out this article for guidance in recording bill payments in QBO: Enter and manage bills and bill payments in QuickBooks Online.

 

Please keep in touch whenever you have other concerns about managing bills and expenses in QBO. I'll get back to you right away to assist you further. 

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