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Alicia W
December 15, 2023
Question

Vendor duplicated payment: I made a vendor credit on their account but I can't link that credit to the banking transaction. How do I clear the banking transaction?

  • December 15, 2023
  • 1 reply
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A vendor was accidently paid twice for the same invoice.  Once by Bill.com and once by physical check.  Both were cashed leaving 2 payments for 1 invoice. I was able to match the check to the check I printed, but the bill.com payment is sitting in the banking transactions unmatchable.  I can't seem to match it to the vendor credit --> How do I get it out of banking transactions then and reconcile it?

1 reply

Clark_B
Clark_B
December 15, 2023

Welcome to the Community, @Alicia11_2.

 

I'd be glad to guide you in resolving your issue about duplicate payments from your vendor in QuickBooks Online (QBO).

 

To match the check, enter it as the second payment. You can also check your affected AP and match it instead of entering it as vendor credits. To match the downloaded transaction you'll have to enter the second payment as a check.

 

Here's how:

 

  1. Go to +New, then select Check.
  2. From the Payee dropdown, select who you want to address the check to.
  3. From the Bank Account dropdown, select the account you want the money to come from.
  4. Fill out the rest of the fields accordingly.
  5. Select Save and Close.

 

After that, go to the Banking menu and match the payment.

 

For reference, you can check this article to guide you in matching your bank and credit card statements: Reconcile an account.

 

Please feel free to leave a comment below if you have further questions about entering the check as a second payment or other QBO-related questions. I'll be here to assist you.

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